Banking FAQs.

What is a Certificate Ladder?

Building Your Certificate Ladder

Certificates are one of the easiest and safest ways to earn higher rates on your savings. You may ask yourself: What term length is best? What should I do when the certificate matures? What do I do if I don’t want my money tied up for too long?

Certificate laddering is a strategy that you can utilize to maximize your returns while eliminating any worries about not having access to your funds.

Here’s how it works:

You deposit equal amounts of money in short-, medium- and long-term certificates maturing at staggered intervals—like the steps of a ladder. When your short-term certificate comes due, reinvest the proceeds in a long-term certificate. Eventually your ladder will consist of only long-term certificates, which typically offer higher rates than short-term ones do.

For example:

Let’s say you have $5,000 in your savings account and you have no plans to spend it soon. You might consider a certificate ladder that matures in one-year increments:

A. $1000 in a 12 month certificate
B. $1000 in a 24 month certificate
C. $1000 in a three year certificate
D. $1000 in a four year certificate
E. $1000 in a five year certificate

At the time the 12 month certificate matures, buy a new five year certificate. When the 24 month matures, buy another five year, and so on. In five years, you’d have only the higher-yielding five year certificates in your ladder—and every year one of them will mature giving you access to the funds if you want it.

Can I request a rate increase on my current certificate?

When rates change a bump-up certificate allows you an opportunity to increase the rate on your certificate; you may take one additional deposit for every 12 months completed of the current term or once per term for Bump Up Products. See complete disclosures and today's certificate rates.

What's the maximum balance for your Share Certificates?

We don't have a maximum balance amount for our Share Certificates, however we do have a $500 minimum opening deposit.

Note: All deposited funds with us are federally insured up to $250,000 by the National Credit Union Administration (NCUA).In addition, each Individual Retirement Account (IRA) account is insured separately by NCUA. Each IRA account is insured for up to at least $250,000.

How do I open a Share Certificate online?

If you're currently a member, you can open the account in Online Banking.

If you're not currently a member with us, we invite you to join us first.

What are the current Share Certificate rates and terms?

Our Share Certificates are a great option if you're looking to lock-in higher rates without sacrificing safety. With terms ranging from six months to five years and the ability to lock-in a guaranteed rate, our certificates can be a great asset for those wanting to see their money grow without the fear of loss.

Why is there a difference between my balance and available balance?

Your Available balance is the amount of funds available to cover transactions after subtracting any pending transactions or held funds from your current balance.  Examples of how Available balance and Current balance may affect your transactions can be found within the Overdraft Policy Disclosure section of the Membership and Account Agreement.

I deposited a check in a First Tech account, why is it on hold?

First Tech may put a hold on your deposited check to help ensure deposited funds clear before they are made available. This helps protect our members, as well as the credit union, against incorrect account balances. If a member spends funds from a check they deposited, and it’s later returned unpaid, they would have to cover the negative balance. The length that funds may be held depends on the situation or type of check that’s deposited. For any hold longer than two days, First Tech will provide notice.

Do all of our locations provide temporary checks?

Yes, all of our locations provide temporary checks for new accounts.

To order checks, visit our vendor's website and login using our Routing #321180379 and your account number.

What checking accounts do you offer?

Our checking accounts are the simplest, safest, most convenient way for you to make purchases and manage your money anytime, anywhere.

Please review the Membership and Account Agreement for additional information. 

If you need additional information or assistance, please call us at 855.855.8805, stop by any First Tech Experience Center, or send us a secure message in Online Banking.


Is First Tech a good bank?

First Tech Federal Credit Union has been recognized by MONEY Magazine as the best credit union in California and Oregon as well as the Best Credit Union for Everyone. Learn more about First Tech in the News Center.


What is my First Tech account number?

First Tech members can view their account number when they log in to Online Banking. From the account summary screen, click on the account, then click on Account Details. The account number is labeled “Number”.


You can activate your debit card by calling the phone number on the back of the card. You should receive your card within 10 business days of opening your account.


What is an ACH transaction in my account's transaction history?

Automated Clearing House (ACH) transactions are electronic debits or credit to your account. These are established with us or another institution, typically to automatically move funds or make payments. You can originate an ACH transaction with us by working with a representative or establishing an external transfer within Online Banking. If you have an ACH transaction that originates at another institution, an account owner would have originated it by providing the account number and our routing number.


How do I add a joint owner to my account?

If you haven’t opened the account yet, you can add a joint owner when you apply online.  If you’re add a joint owner to an existing account, call us at 855.855.8805 and we’ll send you a form to complete electronically.


How much am I able to withdraw from an ATM each day?

You're limited to $500 a day per cardholder. This limit varies if you use a non-First Tech ATM and doesn't include any third party fees. If you need additional funds, please visit a location near you.


Can I get a cashier's check at First Tech if I'm not a member?

If you're a member of a Shared Branch credit union we're able to provide cashier's checks. Limitations apply – see Fee Schedule/Sheet for more details. We don't provide cashier's checks if you don't have a relationship with us or a Shared Branch credit union.


Can I choose my own Personal Identification Number (PIN) for my card?

Visit a location near you with your ATM or Debit Card along with a valid government issued ID and we can quickly change your PIN to any four-digit number you select. In addition you can reset your First Tech MasterCard PIN at any First Tech ATM.

If you're unable to visit a branch, and need your PIN reset or resent to you, contact us at 855.855.8805 or send us a secure message in Online Banking.


How do I close an account?


First Tech can help you close out an account.  We’ll need some information from you before we proceed so contact us via secure message and we’ll get the process started.

Is there a limit to the electronic withdrawals I can make from my savings account?

Federal Regulation D places a monthly limit on savings account withdrawals, including your Membership Savings, Secondary Savings and Instant Access Savings accounts. This federal regulation limits you to six electronic withdrawals per calendar month for each savings account.

Reg D Transactions (combined transactions limited to six per month):
- Withdrawals/transfers made using Online Banking.
- Withdrawals/transfers made using Phone Banking.
- Overdraft Protection transfers (made automatically to cover insufficient funds in other accounts). 
- Withdrawals/transfers made by a Member Service Representative by phone.
- Preauthorized, automatic, scheduled or recurring withdrawals/transfers.

Non-Reg D Transactions:
- ATM transactions.
- Transfers/payments made to First Tech loans.
- Transactions done in person at a branch (including Shared Branches).

How do I order checks?

Log in to Online Banking

Once logged in to Online Banking, locate your “CHECK SERVICES” widget under “MORE”. If you cannot find it, click on “WIDGET OPTIONS” and locate “CHECK SERVICES” by scrolling down to the bottom of the page.

Navigate to Reorder Checks tab 

In the “CHECK SERVICES” widget, there is a “Reorder Checks” tab. Clicking this tab will provide a link and instructions on how to order more checks through our trusted third-party check-ordering service, Harland Clarke. To get started, click the “Order Checks” button at the bottom and follow the instructions.

Pick your checks 

Click on the style you prefer, enter a starting check number and confirm your information.

Note: This service does NOT allow you to change the personal information on your checks (e.g., names, address, id numbers, etc.), change your next starting number, or be used for your first order of checks. To reorder your checks, you will need the following four pieces of information that can be found on your First Tech check or on your Statements:

• The routing number of First Tech Federal Credit Union: 321180379
• Your account number
• The starting check number of your next order—this is the number following your last check from your previous order
• Your e-mail address—this is used to send you a confirmation message that your check order was received and is being processed

Are my funds insured at First Tech?

All deposited funds with us are federally insured up to $250,000 by the National Credit Union Administration (NCUA). In addition, each Individual Retirement Account (IRA) account is insured separately by NCUA.

If you have any questions, contact us at 855.855.8805 or visit a location near you.

Do you offer money orders?

We don't offer money orders but we do offer cashier's checks at no cost to you.

Does First Tech participate in the Shared Branching network?

Yes, First Tech participates in the Shared Branch Network, allowing you to access your account with us at over 5,000 other credit unions and self-service kiosks. Make sure you bring a valid ID and your account number for transactions.

What is the routing number for First Tech Federal Credit Union?

The First Tech routing number is 321180379.

What security features are there in an EMV chip card?

Unlike magnetic-stripe cards, every time an EMV card is used for payment, the chip card creates a unique transaction code that cannot be used again. This technology protects your personal and transaction data. When used in a chip terminal, the card transaction is authenticated as a genuine transaction.

When will I receive my debit card?

Typically, you will receive your card within 10 business days of opening your account. Once you get your card, be sure you activate it by calling the phone number on the back of the card.

Does First Tech Have Notary Service?

All of our locations (except Puerto Rico) have a Notary available by appointment. Find a location near you. Please note the following documents that we cannot notarize: wills or living wills, those that are incomplete, form I-9, those that are in a language your Notary can’t read, a vital record, protests or depositions and certifications that are not allowed by law.

Please note the following documents that we cannot notarize: wills or living wills, those that are incomplete, form I-9, those that are in a language your Notary can’t read, a vital record, protests or depositions and certifications that are not allowed by law.

I deposited a check in a First Tech account, why is it on hold?

First Tech may put a hold on your deposited check to help ensure deposited funds clear before they are made available. This helps protect our members, as well as the credit union, against incorrect account balances. If a member spends funds from a check they deposited, and it’s later returned unpaid, they would have to cover the negative balance. The length that funds may be held depends on the situation or type of check that’s deposited. For any hold longer than two days, First Tech will provide notice.

Fixed versus Variable Rate Loans

Depending on the type of loan, the interest rate charged on your loan may be fixed (and remain the same over the life of the loan) or variable (and change over the life of the loan based on the changes to an index, such as the Prime Rate). Variable rate changes are tied to an underlying index such as Prime Rate plus a margin on most loans.  Loans with a variable rate are often revolving loans where the payment amount is calculated monthly based upon the outstanding balance and the interest rate.  With variable rate revolving loans your balance and interest rate can go up or down, your monthly payment can also go up or down.

What causes a variable rate change?


The Prime Rate will move up or down based on changes made by the Federal Reserve Board. Most financial institutions use Prime Rate to set interest rates on numerous loan products. These include adjustable-rate mortgages, personal loans, credit cards and home equity loans. You can check today's prime rate here. First Tech will be adjusting rates based on your agreed terms stated in your agreement. You can find information about your current interest rate by referring to your loan disclosures, accessing Online Banking, monthly statements or giving us a call at 855.855.8805.

How do I make a payment from external account?

Log in to First Tech’s Online Banking or the First Tech app and head to the Transfer feature. Once there, you can add an external account. Review this guide for how to setup an external account in the app.  After the external account is added, you can schedule your payment in the same Transfer feature.

Paying from your other bank’s online banking? You'll need your First Tech account number (which can be found on your statement or in our online banking), First Tech's routing number: 321180379, and First Tech’s mailing address.

How do I know if a co-signer is necessary on a loan application?

Co-signers are helpful if you have limited credit history or if more than one person is responsible for making the loan payment. Contact us if you have any questions prior to submitting a loan application at 855.855.8805 or visit a location near you.

What factors can influence my loan APR?

When applying for a loan, there are a few factors that may influence your annual percentage rate (APR).
Car loan example
- Credit score – People with higher credit scores are more likely to qualify for a loan and receive a lower APR.
- Loan and down payment amount – Typically, a larger down payment lowers the size of your loan, and helps lower your monthly loan payments and APR, too.
- Loan term – Usually, the longer the term (months you’ll take to pay off the loan), the higher the APR.
- Age of the vehicle – Often, you're more likely to get a better APR for a new vehicle than you are for a used one.
- Other factors – Dealership mark ups, your debt to income ratio, vehicle mileage, type of vehicle purchased (cars dealerships are promoting vs ones everyone wants to own) may influence your APR.

Home loan example
- Credit score – People with higher credit scores are more likely to qualify for a loan and receive a lower APR.
- Loan and down payment amount – Typically, a larger down payment lowers the size of the loan, and helps you get lower loan payments and APR, too.
- Loan term – Usually, the longer the term (months you’ll take to pay off the loan), the higher the APR.
- Points – Also known as discount points, lower your APR in exchange for an upfront fee.
- Fees – For example, broker or inspections fees may influence your APR.- Other – Appraisals, where the home is purchased may influence your APR.

What type of loans do you offer?

We have many loan options to meet your financial needs.
If you have any questions, contact us at 855.855.8805 or visit a location near you.

What's the difference between the interest rate and APR?

When reviewing your loan details, you may see two rates, an interest rate and an annual percentage rate (APR).

Interest rate – This is the cost you will pay each year to borrow the loan amount. It’s typically expressed as a percentage, and doesn’t include fees or other charges to get the loan.

APR – Reflects the total cost of financing your loan per year including fees and interest accrued to the day of your first payment.

For example, an auto loan APR may include vehicle service contracts, GAP insurance or licensing fees. A home loan APR, may include broker fees, discount points and closing costs. When comparing different loan offers, it’s best to look at the APR since it includes all associated loan costs. For example, an auto loan APR may include vehicle service contracts, GAP insurance or licensing fees. A home loan APR, may include broker fees, discount points and closing costs. When comparing different loan offers, it’s best to look at the APR since it includes all associated loan costs.

How do I pay my First Tech credit card?

You can pay your First Tech credit card online when you log in to Online Banking and click the “Pay” button next to the credit card account. You can also transfer money to the credit card account in Online Banking from your checking or savings account. For more ways to make a payment visit First Tech’s website.

Can I personalize my card PIN?

Yes, you can personalize your own debit or credit card PIN. Your chip card must be present in order to immediately change your PIN.

- Debit Cards: Bring your card to any First Tech ATM or First Tech location and personalize your PIN.
- Credit Cards: Use any First Tech ATM to personalize your PIN.

Locate a local First Tech ATM or location, through our mobile app or by calling 855.855.8805.

What if I do not know my current PIN

We can help you with that! Just stop by any First Tech Experience Center location or call our Experience Contact Center at 855.855.8805. 

What should I do if there are fraudulent transactions on my credit card?

Please call us immediately at 855.855.8805.

What should I do if my card is lost or stolen?

Please call us immediately at 855.855.8805 or visit one of our Experience Center locations. You can also request a new card with the Replace Card feature found in Online Banking and the Mobile App. Online Banking instructions. Mobile App instructions.

Does First Tech offer Fraud Text Alerts for credit cards?

Yes, First Tech offers real time fraud text alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your card(s). The service is free and enrollment is easy.

How it works:

A text message will be sent to your mobile device when there is a suspicious transaction identified on your First Tech card account.

Simply reply to confirm whether or not you recognize the transaction(s).

If you reply that you recognize the transaction(s) your card will remain available for use.

If you do not recognize the transaction(s) or we do not receive a confirmation reply, we will block usage of your credit card until we hear from you.

Register Here

Can I place a travel alert on my credit and/or debit cards?

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring
system from blocking your card when they notice spending outside of your usual area. Please
contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit a location near you.

How do I transfer a credit card balance from another financial institution to my First Tech credit card?

With First Tech’s Manage Cards tools, transferring your balances and saving money every month is easier than ever. Unlike most of our competitors, there isn't a fee for this service. Just log into Online Banking or the Mobile App and go to Manage Cards. Select the card you would like to transfer the balance to, and follow the prompts.

Is there a fee to payoff my credit card with you?

Absolutely not - You're welcome to payoff your credit card at anytime.

If you have any questions, please contact us at 855.855.8805 or visit a location near you.

Why did my credit card rate change?

Credit card rates change for several reasons:

Variable Rate
Most credit cards have variable interest rates that are a reflection of the Prime Rate plus margin.  At First Tech, this means that the interest rate can increase or decrease based on the Prime Rate as published in the Western Edition of the Wall Street Journal.

Reprice
The Annual Percentage Rate (APR) for an individual member’s credit card is determined by their credit score.  When their credit score changes we may change the APR to the current rate we offer for that credit score range, including decreasing the APR when a member’s credit score improves. This is called a reprice and we will always notify you if we change your APR due to a reprice. Accounts are reviewed for repricing on a semi-annual basis.

Why did my credit card's interest rate increase?

To meet federal regulation requirements, we periodically review our credit card account owners' credit score(s) to determine if we need to adjust a rate up or down. To ensure you have the best rate possible, the new rate is based on the highest credit score available among all credit card account owners.

Have questions about your rate change? View our comprehensive FAQs.

If you have any additional questions, contact us at 855.855.8805 or visit a location near you.

What should I do if I didn't receive a replacement credit card by the time mine expired?

Your current card can be used through the entire month in which it’s set to expire. In the event you haven't received a replacement card towards the end of the month the card is set to expire, send us a secure message through Digital Banking. You can also visit a First Tech location near you and we'll check the status of the replacement card.

First Tech just increased the credit limit on my credit card. Can I opt out?

Yes. Simply call us at 855.855.8805 and we can restore your credit line to its prior limit.

First Tech just increased the credit limit on my credit card. Did you pull my credit?

We reviewed your credit under what is called a “soft inquiry.” It does not impact your credit score.

First Tech just increased the credit limit on my credit card. Will the limit increase affect my credit score?

Credit bureaus consider a variety of factors when determining a credit score. One of those factors is credit line utilization, which measures how much credit you have available and how much you are using. By increasing the amount of credit available, you may see a positive impact to your credit score.

It is always a good idea to review your credit report annually through www.annualcreditreport.com. You can also visit each of the credit bureaus websites where you will find great information about a variety of factors that impact your score.

How do I use a Chip and PIN card?

Important: Before you can begin using your chip card, you need two things:
Obtain your PIN. For security reasons, your PIN is mailed separately from your card.
Activate your new card per the instructions on the front of the card.

Chip cards are easy to use. Your First Tech Mastercard has chip and magnetic stripe technology. That means, regardless of what type of terminal a merchant has, you'll be able to use your card anywhere Mastercard is accepted. Your PIN will be required for most transaction types. Some merchants may ask you to sign for your transaction.

At retailers with chip-enabled terminals: Insert your card and follow the prompts on the terminal.
At retailers without chip terminals: Swipe your card and proceed as you normally would.
Over the phone or online: Provide your card information the way you always have when you're ready to make a purchase.

How can I locate my credit card payment information online?

Login to Online Banking, select your credit card account and click the Account Details tab.

The payment amount is 2% of balance, $25, or the entire balance if the balance is less than $25.

You can establish automatic, re-occurring payments for the minimum amount due, a specific amount (i.e. $100 per month) or pay the balance in full each month.

If you would like assistance at any point, please contact us at 855.855.8805 or visit a location near you.

What credit card reward programs do you offer?

We offer several rewards packages through our credit cards in an effort to provide you with the flexibility to choose how you want to reward yourself. Choose from travel, merchandise, cash and more.

Browse our Credit Card product pages to review and compare rewards programs.

How do I redeem my credit card reward points online?

To access the new Rewards Program, log into Online Banking or the Mobile App* and look for the Manage Cards Widget in the menu on the left. You will see images of your cards. Click on the image of your card for more details, and then click on the Rewards tab at the top. Once you’re in the rewards site, you’ll see instructions for redeeming your points. If you need further assistance, please contact us at 855.855.8805 or visit a location near you.

Business Rewards Members: Business Rewards cannot be accessed from within Online or Mobile Banking. To access Business rewards points, go to https://bizrewards.firsttechfed.com. You will need to register your Business Rewards card before logging in the first time.

*iOS devices must access the rewards site from Online Banking (desktop, not the mobile app) due to Apple security settings.

What is the difference between Chip and PIN versus Chip and Signature?

Chip and PIN is the most secure type of credit card technology. Instead of a signature being used for identity verification, it requires you to enter a four-digit Personal Identification Number (PIN) that must correspond to information contained in a computer chip embedded within the card. The Chip and PIN authentication method has been a global standard across Europe and Asia for many years which means using your card while traveling overseas will be even more convenient. Authorizing your transactions with a PIN is not new to debit card transactions, but is a new way to authorize payments with a credit card.

You may occasionally still be asked to sign for transactions while using your chip card. Please be assured that while these transactions are still secure, many merchants do not yet support chip and PIN so you may encounter this from time to time. First Tech is committed to ensuring chip and PIN technology is available wherever merchants accept it. Learn more at firsttechfed.com/mastercard.

Credit Card Rewards Categories
Important: First Tech does not have the ability to control how a retailer chooses to classify their business and therefore reserves the right to determine which purchases qualify for Rewards Points. Reward points will not accumulate until the transaction has posted to the account.

What determines whether a merchant falls within a particular rewards category?

Merchants who accept Visa/MasterCard credit cards are assigned a merchant code which is determined by the merchant or its processor in accordance with Visa/MasterCard procedures based on the kinds of products and services they primarily sell. First Tech groups similar merchant codes into categories for purposes of making rewards offers to you. Please note that First Tech makes every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category.

What types of merchants are in the ‘travel’ category?

(First Tech’s travel category is made up of certain airline, transportation and lodging merchants)

Airlines:
Airline tickets made directly with the airlines will qualify unless the merchant has set up such purchases to not be included in the airline category. Please note that other air travel-related purchases may or may not qualify; for example, in-flight purchases, the purchasing of airline miles or points, non-ticket purchases made within the airport, and airline tickets purchased through travel agencies, discount travel sites, vacation clubs, tour operators, or tickets booked as part of a travel package offered by non-airline merchants unless the merchant has set up such purchases to be classified in the airline category.

Transportation:
Car rentals for the purpose of driver and passenger transportation will qualify unless the merchant has set up such purchases to not be included in the transportation category. Please note that other car rentals not booked directly with the car rental agency may not qualify; for example, car rentals purchased through travel agencies, discount travel sites, vacation clubs, tour operators, or as part of a package offered by merchants such as cruise lines and railways

Merchants in the local transit/commuting category include operators of buses, taxis, limousines, cruises, travel agencies and tour operator unless the merchant has set up purchases to not be included in the transportation category.  Please note that some merchants that provide transportation and related services are not included in this category; for example, freight railroads, passenger railways, ambulance services, moving and storage companies, local deliveries, couriers services, boat leases and rentals, marinas and marine services and supplies, bridge and road fees and tools, motorhome and recreational vehicle rentals, truck rentals, automobile parking lots and garages unless the merchant has set up such purchases to be classified in the transportation category.

Lodging:
Lodging merchants may include and are not limited to those in the following categories: hotels, motels, smaller establishments like bed & breakfasts, and inns. Please note that hotel accommodations not booked directly with the hotel may or may not qualify; for example, hotel accommodations purchased through travel agencies, discount travel sites, vacation clubs, tour operators, or as part of a package offered by merchants such as cruise lines and railways. Please note that purchases other than your room bill on the hotel premises will not be included in the hotel accommodations category unless the hotel has set up such purchases to be classified in a hotel category; for example, restaurant or entertainment purchases. Please note that the purchasing of hotel points will not qualify in this category. In addition, lodging like short term rentals of spare rooms, apartments and homes, Timeshares, campgrounds and trailer parks service merchants will not be included in this category unless the merchant has set up such purchases to be classified in the lodging category.

What types of merchants are in the ‘dining’ category?

Dining merchants may include and are not limited to those in the following categories:  sit-down or eat-in dining, including fast food restaurants and fine dining establishments. Please note that some merchants that sell food and drinks located within larger merchants such as sports stadiums, hotels, casinos, theme parks, grocery, and department stores may or may not be included in this category unless the merchant has set up such purchases to be classified in the dining category. In addition, gift card and delivery service merchants will not be included in this category unless the merchant has set up such purchases to be classified in the dining category.

What types of merchants are in the 'grocery stores' category?


Grocery store merchants may include and are not limited to those in the following categories: merchants that offer a full service grocery line of merchandise including a deli and bakery as well as smaller grocery stores. Please note that some merchants that sell grocery items are not included in this category; for example, larger stores that sell a wide variety of goods and groceries, such as warehouse clubs, discount stores and some smaller merchants such as drugstores, merchants that specialize in only a few grocery items,  purchases made at gas stations from merchants who also operate grocery stores, and delivery services are not included in this category unless the merchant has set up such purchases to be classified in the grocery stores category.

What types of merchants are in the 'gas’ category?

Gas station merchants may include and are not limited to those in the following categories: automotive gasoline that can be paid for either at the pump or inside the station, and may or may not sell other goods or services at their location. Please note that some merchants that do not specialize in selling automotive gasoline are not included in this category; for example, truck stops, boat marinas, oil and propane distributors, home heating companies, fuel dealers–coal, fuel oil, liquefied petroleum, wood may or may not be included in the gas station category unless the merchant has set up such purchases to be classified in the gas station category.

What types of merchants are in the "electronics" category?

Electronic merchants may include and are not limited to those in the following categories: Stores that sell a variety of electronic goods that may include computers, appliances, television, mobile phones, tablets, cameras, game consoles, printers and radios. Please note that some merchants that provide computer programming, data processing and integrated system design services, computer maintenance, repair and services, photographic, photocopy, microfilm equipment, direct and online computer and software stores, electronic repair store and appliance repair shops may or may not qualify unless the merchant has set up such purchases to be classified in the electronics category.

What types of merchants are in the "medical" category?

Medical merchants may include and are not limited to those in the following categories: Doctors and Physicians, nursing and personal care facilities, hospitals, dentistry and medical laboratories. Please note merchants that sell, service or supply medical supplies, drugstores, pharmacies, testing laboratories not classified for medical purposes, health insurance sales, underwriting and premiums may not be included in the medical category unless the merchant has set up such purchases to be classified in the medical category.

What types of merchants are in the "household goods" category?

Household good merchants may include and are not limited to those in the following categories: home furniture and decor. Please note that merchants that sell office and commercial furniture, second hand, used merchandise stores, and antique shops may or may not be included in the household goods category unless the merchant has set up such purchases to be classified in the household goods category.

What types of merchants are in the "telecommunications" category?

Telecommunication merchants may include and are not limited to those in the following categories: telephones, cable, satellites, telecommunication equipment, telegraph services, internet access, and radio services. Please note that television/movie and radio streaming services may or may not be included in the telecommunications category unless the merchant has set up such purchases to be classified in the telecommunications category.

Member 
Resource

Inactivity Fee FAQs

Information on inactivity fees for membership savings accounts where the member’s relationship has been inactive. 

Member
Resource

Overdraft Fee FAQs

Information on fees related to overdrafts.

Does First Tech exchange foreign currency?

We sure do! Foreign currency services are available at a location near you. See our Fee Schedule/Sheet for any applicable fees for this service.

- Place a currency order over the phone or at a location near you: Funds available for pickup within 2-3 business days.
- Exchange foreign currency at one of our locations: We'll credit the funds to your account within 2-3 business days.

Note: We're unable to accept coins. 

What is First Tech IBAN Number and Swift Code?

First Tech's SWIFT code is FTFCUS66. IBAN codes only apply to foreign institutions, so we don't have these codes. However, if you're sending money to us from a foreign country, the funds go through another financial institution.

Can I access my insurance policy through the First Tech website?

Some of our carriers offer limited online policy access through their websites, but not all.  Our insurance agency services all policies in-house. For assistance, you can contact our service department at insure@firsttechfed.com or 855.744.8585.

Can I make my monthly insurance policy payment electronically?

Yes, automatic payment is offered by all carriers and is the most popular method for premiums.

Do I need to be a First Tech member to have my insurance reviewed or to purchase insurance from First Tech Insurance Services?

Membership is currently not a requirement to conduct business with First Tech Insurance Services; however, with all the products and services the credit union offers, we highly recommend membership!

Do you offer business insurance coverage?

There are a variety of commercial insurances available depending on the nature of your business. It's best to contact our agency and explain your business needs so we can determine how to best assist you. Please contact us at insure@firsttechfed.com or 855.744.8585.

How can I obtain a replacement insurance ID card?

Email us at insure@firsttechfed.com, or call 855.744.8585 for assistance.

How do I enroll in insurance coverage through one of your third party insurance partners (i.e. AD&D, dental, long-term care, pet insurance, etc.)

Please visit our Insurance Services page for the available insurance programs in your area.

How do I file a claim on my insurance policy?

If you need to file a claim, please contact your insurance carrier directly. If you have questions prior to filing, please contact us at insure@firsttechfed.com or 855.744.8585 and we'll do our best to assist you.

How do I locate an insurance representative for help with servicing my policy?

Contact our in-house service center at insure@firsttechfed.com or 855.744.8585

How do I make changes to my existing insurance policies with First Tech Insurance Services?

Our agents will be happy to help you with any policy updates. For assistance, please contact us at insure@firsttechfed.com or 855.744.8585

How do I obtain a copy of my insurance policy?

Contact the insurance administrator or carrier directly to obtain a copy of your policy.

How do I obtain a quote for auto or home insurance?

Please visit our Insurance Services page for the available insurance programs in your area. 

Is it necessary to meet with an Insurance Agent in person or can we meet via telephone or email?

Much of our business is conducted remotely, so the quickest and easiest way to contact our Insurance agency is through email at insure@firsttech.com or by phone at 855.744.8585.

Is there an Insurance Agent in every location?

Our Insurance Agency currently serves members living in California, Colorado, Idaho, Oregon and Washington. Though our agents are based in select locations, most insurance business is conducted remotely, so an agent is just an email or a phone call away. For more information, please contact us at insure@firsttechfed.com or call us at 855.744.8585.

What insurance products does the Insurance Agency offer?

We offer a full range of products, including: auto, homeowners, renters, dwelling, boat, recreational vehicle, motorhome, travel trailer, life, umbrella and business insurance. Explore what options are available in your state.

Who should I contact if I have an insurance billing question or need to make a payment?

We encourage you to contact our service department at insure@firsttechfed.com or 855.855.744.8585. You can also reach out to your insurance carrier directly for assistance.

Do I need to be a member of the credit union to open an account with Addison Avenue Investments Services?

Yes. As with all credit union products and services, you need to be a First Tech member to have an investment relationship with us. Becoming a member is easy. Visit the Join Us section of our web site to learn more.

How can I place a mutual fund trade on my Self-Directed account?

The Investor Access trading platform only allows equity trades. You must place mutual fund and option trades through the Investment Services Support Center. Please call 855.744.8585 for assistance.

How do I change my Investor Access password?

You can change your password in . Once logged in, navigate to the Change Your Password screen by clicking the Account Services tab, and then selecting the Change Your Password link in the My Profile box.

If you have forgotten your password and need to change it, click on the Forgot Password link on the Investor Access home page.

How do I deposit or withdraw money from my investment account?

Please contact your Financial Advisor directly, or call our Investment Services Support Center at 855.744.8585 for assistance.

How do I enroll my Raymond James investment account in e-Statements?

To enroll in e-Statements, log into Investor Access, click the Documents tab and then choose Change Statement Delivery Preference. You have the option to enroll in paperless delivery for statements, trade confirmations and/or other correspondence. In the final enrollment step you will select your document delivery preferences.

Investor Access enrollment is required to access your account statements. For more information, visit the Investor Access site.

Note: For annuities or direct mutual fund accounts, you will need to make your statement elections directly at the fund or annuity company web site through your login for those accounts.

How do I request a distribution from my IRA investment account?

Please contact your Financial Advisor directly, or call our Investment Services Support Center at 855.744.8585 for assistance.

How do I view my investment accounts online?

You can access all your accounts in one easy-to-read place through First Tech's Online Banking. The seamless single sign-on allows you to view your finances at a glance – including Raymond James, direct mutual funds, and annuity account values, holdings, and history detail, along with your First Tech account information.

For additional details, demos or enrollment information, visit the Online Banking information page.

Investor Access also provides you in-depth connectivity to your Raymond James account information.* Through this platform you have the ability to:
- View balances, account activity and holdings details.
- Transfer funds electronically.
- View and print account statements.
- Manage the way you receive statements and other important documents – electronically, by mail or both.
- Access market information, stock quotes, industry updates and company reports.

Note: Direct mutual fund account information is not available for viewing through Investor Access.

I have a 401(k) at another institution; how can I transfer/roll the funds over to Addison Avenue Investment Services?

When transferring/rolling over a 401(k) account, you will want to take into consideration such factors as the rules regarding tax consequences, penalties and timelines. Our Financial Advisors can help guide you through the process. To schedule a no-cost consultation, with a Financial Advisor in your area, visit our web site or call our Investment Services Support Center at 855.744.8585.

Is it necessary to make an appointment to see a Financial Advisor at Addison Avenue Investment Services?

Our Financial Advisors at Addison Avenue Investment Services regularly meet with members. For this reason, we highly recommend that you make an appointment ahead of time. For your convenience, appointments can take place in person, by phone or through online conferencing. To locate an advisor in your area, visit our Investments page, or call our Investment Services Support Center at 855.744.8585.

Auto

How do I make a payment to my auto loan?

Visit firsttechfed.com/carpayments to learn more. Keeping track of upcoming payments, due dates, and past payments is made easy with digital banking.  Enroll at https://banking.firsttechfed.com/Registration or download the First Tech app.

Buying vs. Leasing

There are pros and cons to both leasing and owning a vehicle. Leasing generally has lower monthly payments, while owning lets you build equity towards a vehicle you own. When you’re in the market for a new car, comparing the differences between leasing and owning will help you find the best option for you and your budget.

Purchasing a Vehicle

Financing a purchase of a car is fairly straightforward. You agree to a purchase price with the dealership, then decide if you want to finance tax and license or any of their loan protection products. Next, you choose a term for how long you wish to finance (usually 36-84 months). The lender sets the interest rate for the term and amount you are financing, which is generally most influenced by your credit history. Your monthly payments are calculated by the entire amount financed, the interest rate, and the length of your term.

Leasing a Vehicle

Leasing a vehicle is a little more complex. The dealership or lender establishes the residual amount, or estimated value of the vehicle at lease end, as well as the service charge factor dependent on the term of the lease. With longer lease terms, it is more difficult to accurately estimate the value of the vehicle – which generally makes the service charge factor higher. Predicting the value of a vehicle four or five years from now is difficult, since the sales market for given vehicle types can’t be controlled. However, other factors that influence the value of a vehicle, like mileage or longevity, can be controlled. That’s why almost all leases have annual mileage restrictions (usually 12,000 miles a year), and maintenance requirements for the leasee to maintain in order to keep the vehicle in good working condition. 

Purchasing vs. Leasing Considerations

Will you keep the vehicle 3 or more years? 

If you intend to keep the vehicle for several years, then purchasing is usually the better choice. While the monthly payments will generally be higher than with a lease, a portion of each monthly payment is paying down the principal balance on your loan. Over time, the amount between interest and principal converges and more of your monthly payment is allocated toward your principal balance and building equity in your vehicle. Assuming that the auto sales market stays relatively stable you will usually have enough equity to trade or sell your vehicle in three to four years. This gives you multiple options to build your financial wealth:

- If you like the vehicle, continue to pay your monthly payments until you own it. Once the vehicle is yours, you won’t have a monthly payment, which frees up income to put towards other things.

- If a new vehicle catches your eye, sell or trade in your car

- If you do not intend to keep the vehicle for more than two to three years, then leasing will almost always be the better option. Generally you must pay the tax and license amounts up front in addition to the first monthly payment. This can range from $1,200 to $5,000; depending the amount of the vehicle. With a lease, you will not own the vehicle nor will you build equity; but you don’t need to worry about the stability of the sales market for that particular vehicle. At the end of your lease you will have a few options:

- If you are ready for a new car, you can turn your leased vehicle in to the dealership or lender.  Assuming that you’ve stayed within the mileage restrictions, have no damage to the vehicle and have performed customary routine maintenance and there are no other lease terms; your obligations to the lease agreement are complete.

- If you decide that you are in love with the leased vehicle and want to keep it, you can pay the residual amount (the amount that was agreed to at the beginning of the lease should you choose to purchase it after all of your lease payments have been made).  

What if you are still not sure? 

Request that the dealership provide a quote for financing both a lease and a term loan. Add up all of the payments, down payments and the residual amount to compare the lifetime cost of both options.  Sometimes visibility to total cost can help make the final decision.

It’s also helpful to consider the following:
- Do you mind tracking mileage?
- Do you have an alternate vehicle or transportation should you exceed the miles?
- Do you normally repair dents, larger scratches or other non-regular wear & tear?
- Do you prefer changing vehicles frequently?
- Do you have an affinity for “owning” vehicles?
- Do you like to customize your vehicles (new stereo, paint, after-market parts, etc)?

Answering these questions should help you make a decision on which option is right for you.

Overview
There’s no right or wrong answer when it comes to purchasing a vehicle vs. leasing – it comes down to which option is right for you. Some people prefer the shorter lease term, while others want to build equity into something they own. Whether you decide to lease or buy, First Tech offers various loan options to make it happen.

Do you have an auto buying service?

Yes, we partner with Autoland so you can find the right car to fit your needs. This distinct auto buying service allows you to not only purchase new and pre-owned vehicles, but they also offer an excellent trade-in program.

Currently, Autoland Consultants service our Bay Area branch locations in California, as well as our branches in Portland and Salem. Through the Autoland phone center, we can assist members in all locations where we have branches, excluding Texas and Puerto Rico. You can contact Autoland directly at 800.234.6999 to speak with an expert consultant. Autoland consultants are available to assist 9am - 6pm M-F, and Sat from 9am - 2pm PT.

If you have any questions, contact us at 855.855.8805 or visit a location near you.

Mortgages

How do I get assistance with my home loan payments?

We understand that from time to time our members may incur financial hardships. If your financial situation has changed and you’re finding it difficult to make your First Tech mortgage or home equity loan payment timely, we may be able to help. It's important to consider all your options before risking possible foreclosure. You may be eligible for a:
- Temporary payment reduction
- Loan modification
- Pre-foreclosure sale (also called a "short sale")

Getting started with your financial review

To determine the best possible way to assist you, we must review your financial situation. To do this, we need the following documents:

- Signed Hardship Letter
- Uniform Borrower Assistance Form
- Signed 4506T-EZ
- A pay stub(s) dated within the last 60 days representing one month’s household income (If all or part of household income is from business ownership (self-employed), include the last two years Federal tax returns; including all forms and schedules.)
- Two years’ Federal tax returns
- Declaration page of your homeowner’s insurance policy
- Most recent three months’ bank statements
- Most recent retirement statement(s) (401k, 403b, PERS, etc.)

In addition, you will need to complete the documents below so that we can determine which alternatives are best for you:

1. Workout Program Application/Affidavit
2. 4506-T Request for Transcript of Tax Return
3. Monitoring Form

Once completed, please fax the documents to 503.469.7739, attention: Mortgage Workout Team or email documents to samworkouts@firsttechfed.com. A Mortgage Workout Specialist will contact you by phone within five business days to discuss your application. Please call 855.855.8805 x4662 with any questions.

The Department of Housing and Urban Development (HUD) also offers counseling for homeowners whose mortgage loans have become delinquent. You can contact HUD at 1.800.569.4287 or TYY 800.877.8339.

Questions?

Please feel free to call our Member Service Center at 855.855.8805 or visit a location near you.

Do your loan officers have NMLS numbers?

All of our Mortgage Loan officers have an NMLS number. Please use this link to download a PDF document showing all numbers.

What types of mortgages are offered by First Tech?

Purchase – First Tech offers fixed and adjustable rate mortgages for members interested in purchasing a home. First Tech has both conventional and jumbo home loan options.

Refinance – Refinance your current mortgage with First Tech. First Tech offers refinance options for members that want to lower their monthly payments, payoff the balance faster, remove private mortgage insurance or to consolidate debt.

Home Equity – First Tech offers both fixed-rate home equity and flexible line of credit loans.

What is a fixed-rate home loan?

Fixed-rate home loans are the most common type of mortgage. A fixed-rate home loan allows you to maintain the same principle and interest payment throughout the duration of the loan. You won't have to worry about rising interest rates.

A fixed-rate loan is right for you if you plan on staying your home for at least five years or appreciate the peace of mind provided by a payment amount that will never increase.

First Tech’s fixed-rate mortgages have no prepayment penalty and are offered in both conventional and jumbo loan amounts.

Click this link to find out more about fixed-rate mortgages.

What is a jumbo home loan?

A jumbo loan is one that exceeds the current conforming loan limit amount. In some higher priced areas of the country, it's often necessary to apply for a jumbo loan in order to finance a home.

For more information about these loans, talk to one of our Mortgage Loan Officers.

What is an adjustable rate mortgage?

Adjustable rate mortgages, (also known as ARMs) are home loans with a fixed interest rate for a set number of years, with a rate that adjusts annually thereafter.  First Tech offers ARMs for a 5, 7, or 10 year term.

Click the link to find out more about adjustable rate mortgages offered by First Tech.

What is a mortgage pre-qualification?

Mortgage pre-qualification is one of the first steps in the mortgage process. You supply your overall financial picture, including your debt, income, and assets. After evaluating this information, a lender can give you an idea of what you can afford as a homebuyer. Pre-qualification can be done in consultation with a loan officer and typically requires minimal documentation. However, it is not a guarantee that you will receive financing.

Click on the link to find more information on getting your mortgage pre-qualified.

What is mortgage pre-approval?

The mortgage pre-approval process is a more in-depth review of your financial background. A pre-approval is helpful in establishing the amount of money you are qualified to borrow from your lender. This is the lender's commitment to lend to you based on assets, income and credit history.  You'll complete an official mortgage application and supply the lender with necessary documents. From this, you will receive a letter with the mortgage amount for which you have been pre-approved.

Not only will you know your budget for purchasing a home, you'll be a step ahead when it comes to securing your loan.

Many sellers prefer offers that have been pre-approved, since it provides a level of assurance that you are able to borrow a certain amount and can pay accordingly. Pre- approval isn't required to make an offer on a home, but it’s an advantage if the seller has multiple offers.

Click on the following link to find out more about mortgage pre-approval.

What type of home equity loans does First Tech offer?

First Tech offers two different types of home equity loans based on the member needs:

The Flexity Line of Credit allows you to apply for a line of credit based on the value of your home. This line of credit gives you access to money when you need it. You can find more information about Flexity home equity line of credit by clicking on the link.

First Tech also offers fixed-rate home equity loans with terms of 5 to 20 years with a fixed interest rate and monthly payments. You can start your application for a fixed-rate home equity loan by clicking on the link.

How can I apply for a First Tech Mortgage?


Apply for a mortgage through our online application process. Visit our Mortgage Homepage to learn more about the home loan product that will best fit your needs or complete an online application today.

You can also schedule an appointment to speak with one of our Mortgage Loan Officers to discuss the home loan that best fits your needs.

Personal

Do you offer personal loans?

We have a few personal loan options depending on your needs. Whether it's braces for that perfect smile, a dream vacation, or a new deck on the house, you can get the money you need quickly with a personal loan. We offer great rates and flexible terms. And you won't have to waitweeks for an approval.

If you have any questions, contact us at 855.855.8805 or find a location near you.

How to apply for a personal loan?

You can apply for a loan online in just minutes, or by phone at 855.855.8805. First, check your credit. If everything is in order, including your debt-to-income ratio, determine how much you need to borrow and locate a loan that fits your needs.

How long does it take to get a personal loan?

Most loans are approved right away or within a business day, depending on the amount being financed and your overall credit and situation.

How to qualify for a personal loan?

Your credit does not have to be perfect to qualify, but you should be aware of your credit score and the factors that can affect it. Visit our Financial Wellness Center for more information about credit scores.

What do I need to apply for a personal loan?

We will need some form of identification, your name, address, employer information.

How do I check the status of my personal loan?

Call or email a member service representative at firsttechlending@firsttechfed.com. If you apply online you'll get an email with detailed information about next steps and how to check the status of your loan.

How long for a personal loan to go through?

For most applications it is possible to receive the money the same day your loan is approved. Sometimes it may take up to 2 to 3 business days depending on your unique situation.

Can I get a personal loan with bad credit?

Securing a personal loan with bad credit is not impossible. We have a full range of products to offer to all credit types. We will work with you to understand your unique situation.

Do personal loans hurt your credit?

As long as you do not miss any payments and your loan is paid in full by the time indicated by the terms of the agreement, a personal loan could improve your credit score overall. Different factors, such as the amount of loans you have compared to your income, can have different effects on your score. Visit our Financial Wellness Center for more information about credit scores.

How does a personal loan affect credit score?

Credit scores are highly individualized based on a number of factors. Consolidating several loans into one could improve your score.  Visit our Financial Wellness Center for more information about credit scores.

What credit score is needed for a personal loan?

Credit score requirements vary depending on the amount being financed and the security of the loan. We have credit products to fit most types of credit. If you're not sure where you stand, contact us. Visit our Financial Wellness Center for more information about credit scores.

Do personal loans build credit?

A personal loan can build credit as long as you do not miss any payments and your loan is paid in full by the time indicated by the terms of the agreement. Consolidating several loans into one could improve your score. Visit our Financial Wellness Center for more information about credit scores.

Do personal loans show up on credit report?

A personal loan will appear on your credit report as an unsecured, closed-end loan.

What is the average interest rate on a personal loan?

The average interest rate on a personal loan varies depending on current lending guidelines, other lender rates, as well as credit scores of those who qualify.  Current rates on personal loans.

Is personal loan interest tax deductible?

Unlike the interest paid on mortgage loans and student loans, personal loans, and the interest paid on those loans, are not tax-deductible.

What is the current interest rate on a personal loan?

For current rates on personal loans

What is a personal loan?

A personal loan is unsecured debt paid back over a set period of time with a fixed interest rate and monthly payments. “Unsecured” means the loan does not need collateral, such as a car or a house, to be pledged to secure the loan. The money can be used for almost anything, from medical bills and other financial needs, to vacations, and holiday expenses.

How do personal loans work?

A personal loan allows you to borrow a set amount of money that is then paid back over a specific period of time. The interest rate is locked, which keeps payments consistent over the life of the loan.

Can you pay off a personal loan early?

Some lenders charge a fee called a pre-payment penalty if you pay off the loan before the end of the term. First Tech does not charge a prepayment penalty. You can pay off the loan as soon as you are able.

Should I take out a personal loan?

A personal loan makes sense for shorter-term loans of $500 to $50,000. In some cases it makes more sense to take out a personal loan than to use a home equity loan or credit cards. You can speak with a loan advisor to review the pros and cons of different loan types for your situation.

How many personal loans can you have at once?

While there is no set limit to the number of personal loans you can have at one time, there is a limit on the amount of money that can be borrowed in total on personal loans. For information about how carrying more debt can affect your credit score, visit our Financial Wellness Center 

How to get a personal loan from a credit union?

To apply for a personal loan from a credit union, apply online in minutes at firsttechfed.com or speak in-person with a member service representative to identify the loan amount and term that meet your needs.

Will a personal loan affect my mortgage application?

If you have a mortgage application in process, talk to your mortgage lender before applying for other loans.

Can I increase my personal loan amount?

A personal loan is an unsecured, closed-end loan. That means the loan balance cannot be increased. You can refinance an existing loan, which is basically the same as applying for a new loan.

Can someone cosign a personal loan?

When a borrower cannot qualify for a personal loan with their own, a cosigner can be added to the application to guarantee the loan.

Can you get a joint personal loan?

It is possible to qualify for a joint personal loan. This is when two borrowers take on equal responsibility to repay the personal loan. With a joint personal loan, each borrower will be assessed for creditworthiness.

Do personal loans affect your tax return?

The interest on a personal loan is not tax-deductible, and will therefore not impact your taxes overall. Contact a tax advisor for advice about your particular situation.

Do personal loans give you cash?

When you qualify for a personal loan, the funds are either put into your account or paid by check. You can then make a withdrawal in cash, if that suits your financial needs.

How long can you take a personal loan out for?

Our personal loans offer terms ranging from 24 to 84 months.

What happens to personal loan after death?

Even if the person who applied for the personal loan becomes deceased, the loan will still need to be repaid. The outstanding balance is typically charged to the borrower’s estate.

Are credit unions better for personal loans?


Credit unions are member-owned, not-for-profit institutions, meaning that profits go toward lower loan rates and higher interest for members. Because of this, credit unions can often offer lower interest rates and low or no fees on personal loans.

Can I apply for a personal loan online?

It is possible to apply for a personal loan online. Visit firsttechfed.com to start yours.

Can you get a personal loan the same day?

Most loans are approved right away or within a business day, depending on the amount being financed and your overall credit and situation.

Can you have a personal loan and a car loan?

It is possible to have both a personal loan and an auto loan. Depending on interest rates and your overall credit, you could save money by consolidating both loans into one.

Can you refinance a personal loan?

Yes. To refinance a personal loan, you would need to qualify for a new personal loan and use those funds to pay off the older personal loan. This could save you money every month with an extended term, lower interest rate, or both.

Does refinancing a personal loan hurt your credit?

To refinance a personal loan, you would need to open a new loan. This can affect your credit score slightly. As long as you make your payments on time, the possible negative effects could be reversed quickly. Visit our Financial Wellness Center for more information about credit scores.

What is an unsecured personal loan?

An unsecured personal loan is an obligation no protected by a guarantor or collateral by lien. For example, when borrowing money for an auto loan, the vehicle is the collateral. With a personal loan, there is often no collateral, and therefore the loan is unsecured.

What is a secured personal loan?

A secured personal loan is a way to borrow money against the value of an asset. This can include a vehicle, savings account, or other valuable item.

What is a benefit of obtaining a personal loan?

Depending on your financial situation and credit, a personal loan can offer flexibility to pay for and buy almost anything. These loans can offer a lower interest rate than some other forms of credit.

What can I use a personal loan for?

Once your personal loan is approved and you have the funds, you can use the money for almost anything.

Can you use a personal loan to buy a car?

The funds from a personal loan can be used for almost any purpose, including buying a car or truck. However, an auto loan that is dedicated to the purchase of a vehicle might be a less expensive option.

Should I get a personal loan to pay off debt?

Depending on the type of debt you are paying off, a personal loan may be the right choice for you. For example, the interest rates on many personal loans are often lower than those on credit cards, which would save you money. In addition, the rates on a personal loan are often locked while credit card rates are usually variable. Consolidating several loans into one could even improve your credit score. Visit our Financial Wellness Center for more information about credit scores.

Can I use a personal loan for school?

Once your personal loan is approved and you have the funds, you can use the money for almost anything, including school.

Can you get a personal loan for a down payment?

While the funds from a personal loan can be used for almost anything, there are stipulations that do not allow you to use those funds for the down payment on a house. That is because unsecured debt cannot be used for the down payment on a mortgage.

Can you use a personal loan to buy a house?

It may be possible to use a personal loan to buy a home. However, the offer on the home would need to be cash instead of financed. Some tiny homes and manufactured home buyers turn to personal loans because many financial institutions will not finance non-traditional homes.

Should I take personal loan to pay off credit cards?

Depending on your credit card balance and interest rate, a personal loan may be the right choice for you. For example, the interest rates on many personal loans are often lower than those on credit cards, which would save you money. In addition, the rates on a personal loan are often locked while credit card rates are usually variable. Consolidating several credit cards into one could even improve your credit score. Visit our Financial Wellness Center for more information about credit scores.

Can you invest a personal loan?

You can use the funds from a personal loan to invest in legal enterprises, including the stock market and other investment options. However, some investments are not insured and can lose money. Regardless of the outcome of the investment, the personal loan would still need to be paid back in full according to the terms of the loan.

Can you use a personal loan for business?

You can use the funds for any legal enterprise, including a business venture. The personal loan would still need to be paid back in full according to the terms of the loan.

Is a personal loan a good way to consolidate debt?

Using a personal loan to consolidate debt can be a good idea if your new personal loan has a lower interest rate than the loan(s) being consolidated. Consolidating debt to a single payment can often help ensure that all monthly payments are made on time, which can help build credit. Consolidating several loans into one could even improve your credit score. Visit our Financial Wellness Center for more information about credit scores.

Student

Do I have to be a member of First Tech to refinance my student loans?

Yes, but don’t worry if you’re not a member. There are hundreds of ways you can be eligible to join First Tech. If you don't meet any of the criteria below just give us a call at 855.855.8805 or stop by a branch and we'll help you navigate. You are eligible to join First Tech if:

A family member or household member is a First Tech member
You or a family member work for an innovative company on our partner list or for the State of Oregon.
You work or live in Lane County, Oregon.

What are the benefits to refinancing my student loans?

Potential benefits of refinancing student loans include:
Combining multiple payments from various lenders into one payment
Enjoying simple, clear loan terms and knowing when your loan will be paid off
Possibility of lowering your monthly payment
Possibility of getting a lower interest rate and/or saving hundreds or even thousands of dollars of interest over the life of the loan

Is there a difference between loan refinancing and loan consolidation?

Refinancing is when you pay off your existing loan with a new loan that may offer lower interest or lower monthly payments. Loan consolidation achieves a similar goal by combining multiple student loans into a single, larger loan. You may consolidate private and federal loans together, so you make just make one payment.

Can I get a new student loan from First Tech Federal Credit Union?

No, First Tech only offers refinancing of existing student loans.

What refinancing terms are available?

Depending on the amount of your loan, you may refinance for loan term of 5, 7, 10 or 15 years.

How long does it take to refinance my student loan?

You can apply online in about 15 minutes. The review and decision process typically takes a few business days, sometimes faster. To speed up the process, make sure you have the documentation listed above ready.

Can I refinance a student loan at a lower rate?

If interest rates have dropped since your original loan disbursement, you can take advantage of the lower rate by refinancing. Securing a better rate not only lowers your monthly payment, but may reduce the total amount you pay over the life of the loan.

What interest rate will I get?

Rates are determined by your credit score, terms of the loan and the amount of the loan. The rate will be disclosed to you prior to you accepting the loan. You can get a rate estimate in minutes from our handy Student Loan Refinance calculator.

What are the possible disadvantages of refinancing my federal student loans?

Federal loans offer specific protections for some borrowers including loan forgiveness, deferment, and forbearance. These options could be lost by refinancing a federal loan to a private loan. Ask a First Tech employee for help if you have any questions.

What are the benefits to refinancing my student loans?

Some of the potential benefits include combining multiple payments from various lenders into one payment, potential for a lower monthly payment, lower interest rate and a lower amount of money paid out over the life of the loan.

Can I refinance a student loan if I have already refinanced my student loan with another financial institution?

Yes, you may refinance student loans at First Tech even if you have already refinanced with another financial institution.

Is there a minimum or maximum student loan amount I can refinance?

You may refinance student loans in a range of sizes, small or large. The First Tech student loan team can review your current student loans and make a recommendation based on your individual account. Contact a First Tech Student Loan specialist at 1.888.422.5680.

Do I have to refinance all my student loans together?

You do not have to refinance all of your student loans together, but each loan you refinance must be paid in full. You may not refinance with a partial payoff of an existing student loan.

Can I refinance private student loans?

Yes. You can also consolidate and refinance private and federal loans together

Can I refinance a Federal Direct Loan?

Yes, you may refinance Federal Direct student loans with First Tech.

Can I refinance federal student loans that are held by a third party service like Mohela or Nelnet?

Yes, you may refinance federal student loans with First Tech, even if they are held by a third party service.

Can I refinance a PLUS loan?

You may refinance a PLUS student loan if you are the primary signer on the loan.

Which student loan refinancing option is best for me?

There are many student loan refinancing options. The type of loan you choose depends on the timeframe (how long you want to take to repay the loan) and what size payments you are able to make.

If you want to make lower payments now, but anticipate you will be able to make higher payments in a few years, you may want to look at a Balloon Loan or Interest-Only Loan.

If you are looking for a lower interest rate and consistent payments for the life of the loan, First Tech’s popular Fixed Term Loan may be right for you.

What documentation will you need to start the refinancing application?

To refinance your student loans, you will need to submit:

Proof of income (this could be a W-2 form for the last two years and a current pay stub)
The most recent statements of your current loans
Other items may be requested as First Tech processes your loan

How soon will I have to start repaying my refinanced student loan?

Repayment on your student loans depends on the type of loan. For Fixed Rate Loans, your first payment can be up to 90 days after closing. For Balloon and Interest Only Loans, your first payment is due 30 days after closing.

Can my parents co-sign on a refinanced student loan?

A refinanced student loan can be co-signed by a parent as long as the primary signer on the original loan is the same before and after refinancing.

Can I defer my payments if I go back to school?

At this time, First Tech does not offer this option. If you think you will not be able to make loan payments, please contact us right away at 855-855-8805 so that we can explore all the options with you.

Who may I contact if I have more questions?


Please contact a First Tech Student Loan specialist at 1.888.422.5680.

Who owns First Tech?

First Technology Federal Credit Union is a member-owned, not-for-profit credit union. First Tech is managed by a volunteer Board of Directors. Learn more about First Tech’s history.

How do I open a First Tech Federal Credit Union account?

You can open a First Tech account by applying for a Member Savings account online or by visiting a First Tech location.

Am I eligible to join First Tech?

There are hundreds of ways you can be eligible to join First Tech. If you don't meet any of the criteria below - don't worry! Just give us a call at 855.855.8805 or stop by a branch and we'll help you navigate.

A family member or household member is a First Tech member
You or a family member work for an innovative company on our partner list or for the State of Oregon.
You work or live in Lane County, Oregon.

How do I join?

Joining First Tech is easy.

Stop by a First Tech location
Call 855.855.8805 to learn more
Apply online when creating a loan application

Are there locations near me?

First Tech has over 40 locations with hubs in Washington, Oregon, & California.

You can deposit or withdraw money from our network of over 30,000 co-op branches and ATMs.

Best of all, First Tech has one of the most advanced banking apps in the industry that allows you to deposit money, pay bills, transfer money, and send money to friends.

If I leave my present job for one in another field, or if I retire, do I have to close my account with First Tech?


Once you're a member with us, you're always a member.

How do I close my First Tech membership?

We're sorry to hear that you're considering closing your First Tech membership. Please contact us at 855.855.8805 during our regular business hours of Monday - Friday from 6am to 6pm PT.

If you prefer, you can send a secure message by logging into your Online Banking account or you may visit a location near you. We're interested in understanding what we could have done to keep you as a valued member.

How is a credit union different from a bank?

Credit unions are owned by our members, not stakeholders. Each person who deposits money in a credit union becomes a member and their deposit is considered their ownership share.

Here are a few comparisons:

Typically, membership eligibility is based on location, employer or other commonality. Where as banks serve anyone in the general public.

Credit unions are democratically run financial cooperatives. Our board of directors volunteer their time and they're elected by and from the membership. Each member has one vote in electing board members. Where as bank customers have no voice in how their financial institution operates.

Credit unions are also not-for-profit. This means that after expenses are paid and reserves are set aside, surplus earnings are returned to members in the forms of higher dividends, lower loan rates and free or low-cost services. Banks are owned by a group of investors who expect a specific return on their investments.

Credit unions are part of a worldwide support network that includes credit unions, a national trade association (CUNA), and a worldwide credit union organization (WOCCU). They share ideas, information and resources.

If you're interested in joining First Tech, visit our About Us page for more information.

What is a credit union?

Great question! Credit unions are not-for-profit, member-owned, democratically run financial cooperatives. They're mutual organizations operated entirely by and for their members. Once you deposit money in a credit union, you become a member (not just a customer) because your deposit is considered your ownership share in the Credit Union.

Learn more about First Tech!

How did Credit Unions begin?

Credit unions have a long and mostly unknown history. In 1844, workers and weavers of Rochdale, England created a democratic consumer cooperative. They organized a store and offered shares to raise capital and buy goods at less than retail price and sell them to their members at a savings. The underlying principle of all cooperatives is that the society operates solely for the benefit of its members.

The work of Friedrich Wilhelm Raiffiesen (1818-1888), considered to be the founder of credit unions in Germany, still influences contemporary credit union development. In the United States, the first chartered credit union was established in Massachusetts in 1909 with Alphonse Desjardins' (1854-1920) help. Today there are more than 71 million Credit Union members and more than 7,000 Credit Unions nationwide.

If you're interested in our beginnings over 60 years ago, visit our About Us page.

How do I establish direct deposit or payroll deduction?

Contact your employer's Human Resources or Payroll department to establish these services. They'll need your account number and our Routing# 321180379.

Do you offer accounts for those with little or no United States credit history?

Yes, we do. As part of our Relocation Program, we offer several benefits for foreign nationals, including:

Before arriving in the U.S., option to open checking and savings accounts, and setup direct deposit

No Social Security number required to establish savings and checking accounts

Preferred loan and credit card rates with little to no established U.S. credit

Favorable insurance rates with little to no established U.S. credit

Check out our Relocation Program page for more information.

Do you offer domestic or global mobility services?

Yes, we do. Whether you are moving across the country or across the world, our Relocation Program can help you move their money quickly and easily, with:

A single point of contact for all your financial needs
Special discounts
Nationwide access with 40+ First Tech locations, 5,600+ CO-OP Shared Branches, and 30,000 surcharge-free CO-OP ATMs
Leading security practices that protect your information
Access to educational resources with insight and tips on how the U.S. banking system works
No Social Security number required to establish savings and checking accounts
Preferred loan and credit card rates with little to no established U.S. credit
Favorable insurance rates with little to no established U.S. credit

Check out our Relocation Program page for more information.

Do you offer relocation services?

Yes, we do. With our specialization in serving the high tech industry, we understand the unique challenge of domestic and international relocations. Our Relocation Program can help you move your money quickly and easily. Check out our Relocation Program page for more information.

Where can I find a copy of the credit union Membership and Account Agreement and Limitation of Services Policy?

You can view these documents here:
Membership and Account Agreement
Limitation of Services Policy

Bill Pay

Please review the Membership and Account Agreement for additional information. 

If you need additional information or assistance, please call us at 855.855.8805, stop by any First Tech Experience Center, or send us a secure message in Online Banking.

What are the requirements for using First Tech's Bill Pay?

Members who wish to use Bill Pay must have a Membership Savings account and checking account at First Tech. Additionally, they’ll need to have a U.S. home address and phone number on file with First Tech.­­­

What's the BillPay delivery timeline and fund type?

The BillPay delivery timeline depends on dates you select and the payment type depends on the payee.

Delivery Timeline: The pay date you choose is the day your payment will arrive at the payee. We deduct funds from your account on the same day.

Fund Type: Our BillPay processor decides which fund type to send based on several different factors. This also varies with the payee and payment amount. The earliest pay date available automatically shows up. If you choose an earlier date than the given date our BillPay processor automatically expedites the payment (for a fee). See Fee Schedule/Sheet for applicable fees. 

There are two different fund types:

- Electronic: Sent 2 business days before due date.
- Corporate Check: Sent 6 business days before due date.

If you have further questions, contact us at 855.855.8805 or find a location near you.

Can members have two of the same payees?

Yes, members can have two of the same payees. We recommend you give them different nicknames for your own reference.

Do I need to reenroll in BillPay?

If you’re already enrolled in the current BillPay, there is no need to register again for the new BillPay. Simple log into Online Banking or the Mobile App and start enjoying digital banking made easy. 

How can I view my payee's account number in its entirety or validate if it's correct?

Under the Bill Pay Dashboard, click on the “Manage” tab for the payee you wish to view. There you can show or hide your payee’s account number.

How secure is my bill payment and personal information?

Online Banking and the Mobile App use several methods to ensure that your information is secure when paying bills.

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic Sign Out: Online Banking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes).

What happens if there's insufficient funds in my account to cover a BillPay payment?

We recommend linking an overdraft protection source to your checking account for the best experience. If your account fails to have sufficient funds to cover your BillPay request, the payment may be returned as unpaid. However, if we approve the withdrawal, your account will be drawn negative (payee does receive the funds in this scenario). Once your account overdraws, it's your responsibility to bring the account to a positive balance.

See Fee Schedule/Sheet for any associated cost with returned or paid BillPay payments.

Additionally, our BillPay vendor may change your profile status or assess additional fees.

If you have additional questions, contact us at 855.855.8805 or visit a location near you.

Is there a way to determine if a payment was scheduled in Online Banking or via the Mobile Banking App?

No, we do not have a way for you to determine if a payment was scheduled on mobile or desktop.

What does deactivating a payee do? Will I lose history?

When a payee is deactivated, they are moved into a separate deactivated payee list, but all history for that payee remains in Bill Pay. A deactivated payee will not be made available to choose when you want to make a payment. We recommend you only deactivate retired or inactive payees.

What happened to my favorite widgets?

We apologize for the inconvenience, but in the new BillPay environment, we did a reboot to assure everything is working smoothly and securely. Even though the order of your favorited widgets is back to factory default, the good news is: no BillPay functionality is impacted by this reset. You can follow this guide to add your favorite widgets back into your preferred order.

What happened to my payee images?

Although your payees and their information were transferred over to the new BillPay environment, you will have to re-add your payee images.

What if I am unfamiliar with what BillPay has to offer?

We have compiled the following guides to help you understand what BillPay has to offer. You can also give us a call or send us a secure message if you need additional information.

What is a managed or manual payee? How can I tell?

A managed payee's contact information is maintained by us, where as a manual payee's contact information is not. The simple way to distinguish between the two is: If you have to manually enter the address for the payee, they are considered a manual payee.

Where can I find eBill information?

All eBill information can be found under the "Payees" tab.  If your payee is eBill-eligible, they will have an eBill icon next to their name. Please watch this video on how to set up and navigate eBills.

Who can I pay using BillPay?

You can pay almost any person or business in the United States who you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information needed to make payments. Do you have a bill that can’t be paid electronically? No worries, we will send a check and take care of the postage, saving you a stamp and a trip to the post office.

Why are we changing BillPay?

We are making BillPay faster, more reliable and easier to use.

Why was the eBills tab removed?

We have consolidated all payees in the Payee tab.  You are now able to manage all of your payees on a single page.

How do I enroll in BillPay?

To enroll in BillPay, you must first sign up for Online Banking and sign in. When signing up for Online Banking, you'll need a username and password. You choose your username during the enrollment process, and we will provide your password when you open your account. Watch this quick video about logging in for the first time.

Next, check out our video about how to sign up and navigate within BillPay and learn how to add a new payee

Digital Wallets

Is Apple Pay free?

There is no cost for Apple Pay, however message and data rates may apply.

How do I enroll in digital wallets?

Please visit your digital wallet service provider’s website and follow all the steps there to add your First Tech card.

e-Deposit

How does eDeposit work with our app?

It's now easier than ever to use eDeposit. Instead of a scanner, you use your smartphone's camera to take a photo of the front and back of the check you’d like to deposit. Just align the check between the guidelines on your smartphone and take a photo.

Note: If you're not already enrolled in e-Deposit, you'll get a message asking you to contact Member Services. You can enroll from a desktop computer or laptop and then use e-Deposit.

Should I discard my check after my e-Deposit has gone through?

Not right away. We recommend you keep your check in a safe place for 60 days.

What are some tips to ensure a successful e-Deposit experience?

Endorse your check; place your check on a dark-colored, well-lit surface; smooth out any bends, curves, or wrinkles; follow the e-Deposit instructions to take a quality photo.

I deposited a check in a First Tech account, why is it on hold?

First Tech may put a hold on your deposited check to help ensure deposited funds clear before they are made available. This helps protect our members, as well as the credit union, against incorrect account balances. If a member spends funds from a check they deposited, and it’s later returned unpaid, they would have to cover the negative balance. The length that funds may be held depends on the situation or type of check that’s deposited. For any hold longer than two days, First Tech will provide notice.

Online Banking

Why won't my new digital banking password be accepted?

Please make sure your new password is at least 12 characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one number and at least one special character. You may not be permitted to reuse any of your previous three passwords. Additionally, you’ll need to manually choose the email or phone number you’d like us to use when sending a temporary password.

Can I change the default account display in Online Banking?

Yes you can change the order your Accounts are displayed. To start, login to Online Banking, select the Settings link in the upper right of the screen, select the Accounts tab and then the Reorder Accounts button.

You can also refer to this account name when you interact with us.

If you have any questions, please contact us at 855.855.8805 or visit a location near you."

Can I view my documents on my phone?

Yes, e-Docs (statements, notices and tax forms) are available in Online Banking and the First Tech app.

How can I rename or change my account names in Online Banking?

You can change your account names within Online Banking.

Select the Settings link in the upper right screen. In Settings, select the Account tab and then the Edit button next to the account you want to rename. Once complete, you immediately see the account's nickname on your profile, as well as on future statements. You can also refer to this account name when you interact with us.

If you have any questions, please contact us at 855.855.8805 or visit a location near you.

How can I change my address/phone number/email address through Online Banking?

You can easily change your contact information in Online Banking.

Select My Settings at the top of the screen. In Settings, select the Contact tab then click the Edit button next to the information you want to update. Once you finish, select the Save Changes button.

If you need assistance, contact us at 855.855.8805 or visit a location near you."

How do I re-organize my Online Banking widgets?

You can only have five widgets within your dashboard in Online Banking. In the event that you already have five widgets on the left-hand side, you can follow this step-by-step guide to re-order your Online Banking view to have the e-Docs widget show up as one of your five favorites.

How do I use Online Banking?

With Online Banking, you have a First Tech branch at the click of a button 24 hours a day/7 days a week. It's convenient, fast, and most important... Free.
Check out our demos, and if you like what you see, we invite you to enroll.

The enrollment process is brief, and we provided you a temporary password when you first opened an account with us. Once you have successfully enrolled, you must change your temporary password. If you don't know your temporary password, please call us at 855.855.8805 for assistance.

If you have questions about Online Banking, you may contact us with the number above or visit a location near you.

How do I complete a balance transfer?

Log in to Online Banking or the First Tech app and click on the Manage Cards widget. Select the First Tech credit card you wish to transfer a balance to, then click Balance Transfer. 

How do I enroll in online banking?

Enroll at https://banking.firsttechfed.com/Registration or download the First Tech app.

What are the features of Online Banking?

You can monitor your accounts, get alerts, pay and manage bills, and update your contact information. You can also transfer money to yourself, your friends, or across the globe… and do so much more. Online Banking makes it easy to keep in touch with your credit union and on track to reach your goals.

What devices will work with the First Tech app

Our mobile app can run on the following operating systems: 

For Android – 5.0 and above
For Windows – 8.1 and 10
For iOS – 9.0 and above

What exactly will happen once I lock my card?

Locking your card will stop all new transactions except for recurring, pre-authorized payments and refunds. You won’t be able to make certain changes to the card when it’s locked, such as changes to your PIN, but you can unlock your card at any time in Online and Mobile Banking.

What exactly will happen once I unlock my card

You can continue to use your First Tech debit card as usual once it’s unlocked.

Which First Tech cards are eligible for this feature?

Currently, only First Tech debit cards can be locked or unlocked. Stay tuned, as we’ll make this feature available for other cards in the future.

Security

How safe is Apple Pay?

The safety and security of your account information is our highest concern. When you make a payment using Apple Pay, the merchant never sees your full card number. In addition, all the standard fraud monitoring systems will continue to apply to purchases you make with your First Tech card on Apple Pay.

How do I get an Online Banking PIN?

To obtain a PIN, please contact us at 855.855.8805.

How do I reset my online banking password?

Reset your password at https://banking.firsttechfed.com/ForgotPassword

How secure is my bill payment and personal information?

Online Banking uses several methods to ensure that your information is secure when paying bills.

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic Sign Out: Online Banking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). 

How secure is Online Banking?

We use industry-leading security protection technology that constantly evaluates and updates our system to protect your financial information. These technologies include: 

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.
Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign-out: Online Banking automatically signs you out of a session if you are inactive for 15 minutes.  

Take it a step further by enabling two-factor authentication at each login by following this guide.

How secure is the app?

We use industry-leading security protection technology that constantly evaluates and updates our system to protect your financial information. These technologies include: 

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.
Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Signout: Online Banking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes).

How will I receive my temporary password?


Your temporary password will be sent to the email you provided upon enrollment.

I'm locked out, how do I reset my password?


Reset your password at https://banking.firsttechfed.com/ForgotPassword

What if I haven’t logged in for a while and have forgotten my password?

We’ve all forgotten a password or two in our time. With our easy to use password reset tool, you are able to recover your password by simply clicking “Forgot Password?” after entering your username.

What if I never received my temporary password?

Contact us at 855.855.8805. Please note: if you are attempting to access your password on your mobile device and if you are speaking on the device at the same time, your phone must be connected to Wi-Fi or capable of processing voice and data concurrently to receive your password.

Zelle

Are there any fees to send money using Zelle?

First Tech does not charge any fees to use Zelle. Your recipient will not be charged a fee to receive money with Zelle.

Can I cancel a payment?

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle. If the payment is still pending, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If your recipient has already enrolled with Zelle, the money is sent directly to your recipient’s bank account and cannot be canceled.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 855.855.8805 so we can help you!

Can I use Zelle internationally?

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

How do I get started?

It’s easy — Zelle is already available within the First Tech mobile app! Check our app for both iOS and Android and follow a few simple steps to enroll with Zelle today.

How do I use Zelle?

You can send, request, or receive money with Zelle. To get started, log into your First Tech mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1. 

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”. 2

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

How long does it take to receive money with Zelle?

Money sent or requested with Zelle is typically available to an enrolled recipient within minutes1. If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1. 

If your payment is pending, we recommend confirming that the person you sent money to or requested money from has enrolled with Zelle and that you entered the correct email address or U.S. mobile number associated with their preferred bank account.

If you’re waiting to receive money, we recommend confirming that the sender has enrolled with Zelle and entered the right email address or U.S. mobile number.

Still having trouble? Please contact First Tech at 855.855.8805 or send us a secure message via online banking.

I already enrolled with my email address or U.S. mobile phone number with Zelle at a different financial institution. How can I use Zelle with my First Tech account?

You will need to contact the other financial institution where you are enrolled, and they can unenroll your U.S. mobile phone number or email address. Then, you'll be able to enroll with Zelle using your First Tech account.

I just started using Zelle, where is my money?

When you register, it may take between 1 and 3 business days to receive your first payment. This is a security feature designed to reduce risk and protect you whenever you’re sending or receiving money. Once you’ve completed your first payment, future payments between you and activated Zelle users will typically move in minutes.

Is my information secure?

Keeping your money and information safe is a top priority for First Tech, and when you use Zelle within our mobile app, your information is protected with the same technology we use to keep your bank account safe. 

What is Zelle?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank.3

Who can I send money to with Zelle?

You can send money to friends, family and others you trust3. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

3 Must have a bank account in the U.S. to use Zelle.

Do you offer Individual Retirement Accounts (IRAs)?

Yes, we offer Individual Retirement Accounts (IRAs). Whether you want professional guidance or would rather do it yourself; or even if you would like us to manage a plan for you, we can help!

Can I open an IRA with my spouse?

Individual Retirement Accounts (IRA) can only be opened with one owner. To be eligible for an IRA with us, you need to be the primary owner on a Membership Savings account.

Is there a limit to the electronic withdrawals I can make from my savings account?

Federal Regulation D places a monthly limit on savings account withdrawals, including your Membership Savings, Secondary Savings and Instant Access Savings accounts. This federal regulation limits you to six electronic withdrawals per calendar month for each savings account.

Reg D Transactions (combined transactions limited to six per month):
- Withdrawals/transfers made using Online Banking.
- Withdrawals/transfers made using Phone Banking.
- Overdraft Protection transfers (made automatically to cover insufficient funds in other accounts). 
- Withdrawals/transfers made by a Member Service Representative by phone.
- Preauthorized, automatic, scheduled or recurring withdrawals/transfers.

Non-Reg D Transactions:
- ATM transactions.
- Transfers/payments made to First Tech loans.
- Transactions done in person at a branch (including Shared Branches).

What's the difference between your Membership Savings and Carefree Savings accounts?

Every member at First Tech begins with a Membership Savings Account. It's the first account you open and where your original $5 membership share lives. Members are only required to have one account - a Membership Savings Account.

If you'd like to open additional savings accounts, the Carefree Savings is another option. With no minimum balance and no monthly fees, this account truly lives up to its name.

Dividend rates do vary between accounts, and we invite you to explore all savings account options.

How do tiered savings accounts work and what are your current rates?

Tiered savings accounts, like our Instant Access Savings, earn different dividend rates based on the average daily balance. The more money you deposit, the higher dividend rate you earn. Combine that with no monthly fees and you have one great way to save.

What is my Membership Savings Account?

As a member of First Tech Federal Credit Union, you can take pride in knowing that First Tech, a not-for-profit financial cooperative, is your partner. You can also take pride in the fact that every First Tech member is an owner, with voting rights. Every member starts their journey with a Membership Share Savings account that represents their membership in the Credit Union. This savings account requires an initial deposit of $5.

Looking for the EIN on your 1099INT?

First Tech's Tax ID number (EIN) is 23-7062675.

Questions about your 1099-INT?

For more information about your 1099-INT form, please see below.

Members may have questions about receiving a 1099-INT tax form. A 1099-INT is required by the IRS when amounts of $10.00 and over in value are paid to the member, directly or indirectly. A 1099-INT reports interest earned, bonus dollars paid, and other amounts gifted toward association dues or new account funding.

Here are a few of the top reasons that you may have received a 1099-INT tax form from First Tech Federal Credit Union:
- Purchased a vehicle through a dealership where the loan is provided by First Tech
- First Tech purchased your loan from a partner or another financial institution
- Became a First Tech Federal Credit Union member by applying online
- Received a monetary bonus for participating in a promotion
- First Tech funded your new Membership Savings account
- First Tech paid the dues to one of these associations on your behalf: Financial Fitness Association (FFA) or Computer History Museum (CHM).

Note: this is a partial list of scenarios and members may experience multiple scenarios.

What's the difference between an EFT and a Wire transfer?

The main difference between an Electronic Funds Transfer (EFT) and a Wire transfer is how the funds are transferred.

An EFT transaction goes through an Automatic Clearing House (ACH) and can take three to five business days to process. Typically direct deposits and electronic bill payments use this channel. There aren't any associated fees and you can set these up as an external transfer in Online Banking.

A Wire transfer goes through the Federal Reserve's system and has variable timelines, based on the request time and destination. We process domestic wires (destination account is within U.S.) within the 1-2 business days and foreign wires (destination account outside U.S.) take a minimum of 2 business days. Online wire requests before 12pm PT, and branch wire requests before 2pm Monday - Friday are initiated on the same business day. Outgoing domestic wires have a $20 fee and outgoing foreign wires have a $50 fee. Incoming wires to a First Tech account, regardless of where they originate, incur a $5 fee.

What information do I need to receive a domestic wire?

When receiving a domestic wire, provide the following information:
- Our name: First Technology Federal Credit Union
- Our routing number: 321180379
- Our address: 5100 NE Dawson Creek Drive, Hillsboro, OR 97124
- Your name, account number and address

What information do I need to receive a foreign wire?


For questions concerning incoming foreign wires, contact us at 855.855.8805 or find a location near you.

When are incoming wires posted?

We post all incoming wires by 4pm PT. The delivery timeline to us depends on the sending financial intuition's process.

What are your wire transfer fees?

We charge $20 for an outgoing domestic wire transfer and $50 for an outgoing foreign wire transfer. Incoming wires to a First Tech account, regardless of where they originate, incur a $5 fee.

Note: Domestic wire transfer is defined as a final beneficiary within a U.S. institution. The receiving institution may charge an incoming wire fee. A foreign wire transfer is classified as having the final beneficiary outside the U.S. Foreign wire transfers often must pass through a correspondent bank, which may charge additional fees to process the wire transfer. You're responsible for any foreign correspondent bank fees.

Can I use my cards in other countries?

Yes. You can use any ATM that displays a logo on the back of your card regardless of location. The financial institution that owns the ATM may charge a fee and/or only allow withdrawals from one account type. Please see Fee Schedule/Sheet for applicable fees associated with ATM or international card transactions.

Before you leave, we recommend setting a travel alert on your account to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. Please contact us and provide your travel dates and destination(s).