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Manage Cards.

Digital card services for First Tech debit cards and credit cards.

  • Need to temporarily lock your card?
  • Order a replacement card?
  • Want to check your rewards balance and see if you have enough points for that trip to Palm Springs?

Now you can do all that and more in the Mobile App or Digital Banking. Just look for the new Manage Cards widget.

A person at the airport looking down at their phone
A person at the airport looking down at their phone

Frequently asked questions

Troubleshoot issues and learn how to better manage debit cards and credit cards with our expertly provided answers.

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We know getting your new card in the mail can feel as exciting as pay day. We also know you would like to activate it right away. Now you can do it in couple clicks from your phone!

 

Step-by-step guide:

Online Banking

Mobile Banking

All eligible First Tech credit cards, except for business cards.
Right away. Once you complete the simple steps for activation, you'll receive a success message. From there, you can begin using your card and taking advantage of the other Manage Cards widget features.
Please call us immediately at 855.855.8805.

Not at this time. Card to wallet setup is only available in the First Tech mobile app.

No. To remove a card, go directly to your Apple Pay or Google Pay app and manage it from there.

Yes. Yes. After completing your replacement card request, you’ll have the option to add your new card to your digital wallet. If your card was already in your digital wallet before the replacement, no additional action is needed.

If your card is already in a digital wallet, the option to add it will not appear in Manage Cards.

Yes. Once you finish replacing your card, you’ll be prompted to set a new PIN and add the card to your digital wallet.

All First Tech debit and credit cards are eligible, except for business cards.

You’ll be shown the digital wallet that matches the type of device you’re using:

  • Apple Pay on iOS devices
  • Google Pay on Android devices

Did you misplace your card? Worried about unauthorized transactions? It takes two clicks to lock your First Tech card to stop future transactions. Found your card two hours later under the car seat? No problem. Unlocking it is just as easy. 

Step-by-step guide:

Online Banking

Mobile Banking

All First Tech debit and credit cards are eligible, except for business cards.
Within minutes, you'll see the card appear locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments and refunds to post to your account.
Once your card is unlocked, you may resume transactions and payments.
No, please dispute the transaction in Online Banking, and then we will block the card and send you a new card. We recommend you lock your card for temporary misplacement. If you suspect fraudulent charges or you’re certain you’ve lost your card, please proceed to the “Replace Card” feature.
No, the card will show up in the mobile wallet, but authorizations will be declined.

Yes! You can use your First Tech debit or credit card at ATMs and merchants worldwide—anywhere you see a logo that matches the one on the back of your card.

Before You Travel:

To help keep your account secure and avoid any disruptions, we recommend setting a travel notice in advance. This lets our fraud monitoring system know you’ll be spending outside your usual area.

You can set a travel alert under the Manage Cards Widget when you login to your account.  

While Abroad:

  • ATM Access: You can withdraw cash from most international ATMs. Keep in mind that the ATM owner may charge a fee and may only allow access to certain account types (e.g., checking only).
  • Fees: International transactions may be subject to fees. Please refer to our Fee Schedule for details.

Tip: Carry a backup payment method and notify us of any lost or stolen cards immediately.

Helpful Resources

Which cards are eligible for Travel Notifications?
All First Tech debit and credit cards are eligible for travel notifications. Letting us know about your travel plans helps ensure uninterrupted access to your funds and reduces the risk of fraud alerts while you're away.

Banking Tips for a Smooth Trip

1. Set a Travel Notification
Before you go, log in to Digital Banking and set a travel notice for your First Tech cards. This lets us know where you’ll be and helps prevent your transactions from being flagged as suspicious.

2. Use Your Card Abroad with Confidence
Our cards are accepted worldwide and offer fraud protection and competitive exchange rates. Be sure to check for any foreign transaction fees that may apply.

3. Keep Contact Info Updated
Make sure your phone number and email are current so we can reach you if needed.

4. Carry a Backup Payment Option
It’s smart to bring more than one card in case of loss or technical issues.

5. Enable Card Controls
Use the First Tech app to lock/unlock your card, set spending limits, and monitor transactions in real time.

Helpful Resources

Once you submit a Travel Notification through Digital Banking, you’ll receive a confirmation message on-screen letting you know your request was successfully received. You can also view or update your travel plans anytime by logging back into your account.

If you don’t see a confirmation or have questions, our Member Services team is here to help—just give us a call or send a secure message through Digital Banking.

Travel Smart with First Tech

Before you pack your bags, here are a few tips to help you bank confidently while traveling:

  • Set your Travel Notification early to avoid transaction disruptions.
  • Use Card Controls in the First Tech app to monitor activity and manage security.
  • Bring a backup card in case of loss or technical issues.
  • Update your contact info so we can reach you if needed.

 

Helpful Resources

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