You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle
. If the payment is still pending, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If your recipient has already enrolled with Zelle
, the money is sent directly to your recipient’s bank account and cannot be canceled.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 855.855.8805 so we can help you!