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First Tech Routing #321180379

Security center.

Together we can safeguard your finances.

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First Tech partners with Mitek for added Member security

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We’ve enhanced our ID verification technology to protect your identity and safeguard members from fraudulent activity.
How Mitek works

Could you foil the fraudster?

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Everyday, members like you receive fraudulent communications that look and sound like they could be legitimate. Watch Becky’s story and hear how sophisticated these attacks can be.
SEE FRAUD EXAMPLES

Phishing for your money

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Criminals continue to try to find new ways to access your money. These attempts take many different forms and they evolve every week. Read our article and learn how First Tech will and won’t try to contact you.
More on phishing

Avoiding Fraud

Your best defense against fraud is knowledge. Watch this video to learn about some common scams and red flags.

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Predict
Learn what to look for and measures you can take to identify potential threats.
More on Predict

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Prevent
Lessen your chance of becoming a victim by implementing tools and taking action.
More on Prevent

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Detect
Identify attacks quickly with regular monitoring of key areas.
More on Detect

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Respond
Address issues swiftly to minimize loss and recover from attacks or abuse. 
More on Respond

Frequently Asked Questions

To help keep your account safe, First Tech and our card partner, CO-OP Financial Services, actively monitor credit and debit card activity for signs of fraud. If we detect something unusual, we’ll reach out to you using one or more of the following methods:

You may be asked to verify the transaction by calling back at a different number than the one used to contact you—this is a security measure to confirm your identity.

Security Reminder:
We will never ask for your account number, password, or other sensitive information through text, email, or phone.

If you're unsure whether a message is legitimate, please contact:

  • Credit card support: 866.518.0213
  • Debit card support: 888.241.2440

Helpful Resources

Yes—and we recommend it! Setting a travel alert helps ensure uninterrupted access to your funds while you're away. It also prevents our fraud monitoring system from mistakenly flagging your card for unusual activity when you're spending outside your normal area.

 How to set a travel alert

You can let us know your travel plans by:

  • Sending a secure message through Online Banking

Just share your travel dates and destination(s), and we’ll take care of the rest. Travel alerts help us protect your account while keeping your card active wherever you go. Whether you're heading across the country or around the globe, First Tech is here to support your journey.

Helpful Resources

 

Changing your username is quick and secure with First Tech.

To update your Digital Banking username:

  1. Log in to Digital Banking or the First Tech app.
  2. Go to Settings > Security.
  3. Follow the prompts to complete two-factor authentication.
  4. Enter your new username and save your changes.

If you need help or have questions, feel free to contact us or visit a nearby Experience Center.

Helpful Resources

Changing your password is quick, secure, and helps keep your account protected.

To update your Digital Banking password:

  1. Log in to Digital Banking or the First Tech app.
  2. Go to Settings > Security.
  3. Follow the prompts to complete two-factor authentication.
  4. Enter your new password and save your changes.

If you need help or forgot your current password, visit the login page and select “Forgot Password” to reset it.

Helpful Resources

If you’ve forgotten your Digital Banking username, don’t worry—recovering it is quick and secure.

To recover your username:

  1. Go to the Digital Banking login page.
  2. Click “Forgot Username”.
  3. Enter the following information:
    • Your account number (checking, savings, or loan—credit and debit card numbers won’t work)
    • Your date of birth
    • Your Taxpayer Identification Number (TIN)
  4. Complete the two-factor authentication process to verify your identity.

Once verified, your username will be displayed or sent to you securely.

Helpful Resources

If you’ve forgotten your password or just want to update it, resetting is quick and secure.

To reset your password:

  1. Go to the Digital Banking login page.
  2. Click “Forgot Password”.
  3. Enter the following information:
    • Your username
    • Your date of birth
    • Your Taxpayer Identification Number (TIN)
  4. Complete the two-factor authentication process to verify your identity.
  5. Follow the prompts to create a new password.

If you need help at any point, contact us or visit a nearby Experience Center.

Helpful Resources

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