Together we can safeguard your finances.
Recent threats in the news.
04.01.21 – Funds available are not always legitimate
Be wary of individuals who you have not met face-to-face and prefer to buy your goods or services in exchange for a check. Soon after providing a check, they may seek to return items for a refund. When you deposit their check, your bank may makes these funds available but that does not always mean these funds are legitimate. Your bank could still deem these funds as fraudulent, leaving you liable for loss. Do not provide funds to individuals where you have not met the person face to face, or if they insist to have funds sent rapidly in the case of a returned sold item.
01.07.21 – Real employers won't ask you to transfer money
Be wary of anyone you haven’t met in-person trying to gain access to your bank accounts or attempting to send you money. If a person says they’ll send you money if you transfer a portion or all of that money out of your account, it’s a scam. Sometimes fraudsters position these activities as a job opportunity, knowing you may be looking for employment.
12.22.20 – SolarWinds incident
First Tech Federal Credit Union takes the security of its members personal information, assets, and financial data very serious. In our review and investigation of the SolarWinds incident, we have found no evidence that First Tech has been compromised. We continue to monitor the situation and our security teams continue to strengthen our existing controls to uphold the highest level of security for our members.
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Fraud and security FAQs
Why did I receive a text, email or phone call about suspected fraud on my credit or debit card?
We are constantly monitoring credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact us at 855.855.8805 to learn more.
Can I place a travel alert on my credit and/or debit cards?
Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. You can do this in Online Banking or from the First Tech app in the Manage Cards section.
How can I reset my Online Banking username or password?
You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. If you haven't set up authentication questions or need assistance with your username or password, please contact us at 855.855.8805 or visit your local branch.