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Recent threats in the news.
9.17.21 – Remote access scam
Scammers may try to convince you that you have a computer or internet problem that needs to be addressed urgently. This contact can take the form of a phone call, email or even a popup prompt on your computer. They may ask you to purchase a product or service to fix the problem and often will require payment via prepaid gift cards or wiring money. They may request remote access to your system to “fix” it but are really attempting to install malicious software or obtain sensitive information. Never let a stranger access your computer.
9.2.21 – The delayed package scam
A fraudster may send a text message or email about an issue with your delivery. They may claim that the package will not be delivered until you validate information. This scam seeks to harvest your information to gain access to email accounts, online banking or payment channels. In other cases, fraudsters create fake confirmation emails that look like they are from large online retailers. They’re trying to get victims to call and “verify” transactions by giving up their credentials.
8.20.21 – Funds available are not always legitimate
Be wary of individuals whom you have not met face-to-face and who prefer to buy your goods or services in exchange for a check. Soon after providing a check, they may seek to return items for a refund. When you deposit their check, your bank may makes these funds available but that does not always mean these funds are legitimate. Your bank could still deem these funds as fraudulent, leaving you liable for loss. Do not provide funds to individuals if you have not met them in person, or if they insist to have funds sent rapidly in the case of a returned item. They may send you fraudulent check images or even fake emergencies to pressure you into complying.
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Fraud and security FAQs
Why did I receive a text, email or phone call about suspected fraud on my credit or debit card?
First Tech and our card partner, CO-OP Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. CO-OP may ask you to verify the transaction by calling them back at a different phone number than the one they used to contact you. This is a new security measure used to validate your identity. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact 866.518.0213 for credit cards or 888.241.2440 for debit cards to learn more.
Can I place a travel alert on my credit and/or debit cards?
Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. You can do this in Online Banking or from the First Tech app in the Manage Cards section.
How can I reset my Online Banking username or password?
You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. If you haven't set up authentication questions or need assistance with your username or password, please contact us at 855.855.8805 or visit your local branch.