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Together we can safeguard your finances.

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First Tech partners with Mitek for added Member security

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We’ve enhanced our ID verification technology to protect your identity and safeguard members from fraudulent activity.
How Mitek works

Could you foil the fraudster?

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Everyday, members like you receive fraudulent communications that look and sound like they could be legitimate. Watch Becky’s story and hear how sophisticated these attacks can be.
SEE FRAUD EXAMPLES

Phishing for your money

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Criminals continue to try to find new ways to access your money. These attempts take many different forms and they evolve every week. Read our article and learn how First Tech will and won’t try to contact you.
More on phishing

Avoiding Fraud

Your best defense against fraud is knowledge. Watch this video to learn about some common scams and red flags.

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Predict
Learn what to look for and measures you can take to identify potential threats.
More on Predict

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Prevent
Lessen your chance of becoming a victim by implementing tools and taking action.
More on Prevent

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Detect
Identify attacks quickly with regular monitoring of key areas.
More on Detect

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Respond
Address issues swiftly to minimize loss and recover from attacks or abuse. 
More on Respond

Frequently Asked Questions

First Tech and our card partners, Velera Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not.

Yes, we recommend setting travel alerts on your card(s) to prevent our fraud monitoring system from blocking transactions that occur outside of your usual area. You can set travel alerts by using the “Manage Cards” feature in digital banking or by visiting a First Tech location near you.

You can change your digital banking username or password once logged in to First Tech Digital Banking. Go to “Settings” then “Security”. You’ll be prompted to complete the two-factor authentication process.

You can recover your digital banking username by selecting the “Forgot Username” link on our digital banking log in page. From there, you'll be prompted to enter your account number, date of birth and Taxpayer Identification Number (TIN). You’ll then be prompted to complete the two-factor authentication process.

You can reset your digital banking password by selecting the “Forgot Password” link on the digital banking log in page. From there, you'll be prompted to enter your username, date of birth and Taxpayer Identification Number (TIN). You’ll then be prompted to complete the two-factor authentication process.

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