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Security

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Recent threats in the news.

4.12.23 – Phishing for your money

Fraudsters are impersonating representatives from First Tech and other financial institutions to gain access to your personal information or accounts. Receiving notice that your bank account has been, or might be compromised, is very unsettling to most people and Fraudsters know this. They’re counting on you to comply with urgency to resolve the situation and have tools like phone number spoofing to make it appear that they are legitimate. Never provide a one-time passcode to anyone when the specific instructions within the message are alerting you not to share. Learn how to spot and stop fraudsters in our latest featured article. If you ever have concerns about the legitimacy of a request, please call us at 855.855.8805 and ask to be connected to our Fraud team.

 

4.3.23 – Charge up safely 

The Federal Bureau of Investigation (FBI) is warning of the dangers of using free charging stations in places like airports, shopping centers, and hotels. Free public USB charging ports can be hijacked and introduce malware or monitoring software on your devices. Instead, the FBI suggests bringing your own cord and USB charger plugged in to an electrical outlet.

 

3.24.23 – IRS warns of increase in texting scams

The Internal Revenue Service (IRS) warns of a significant increase in the number of SMS/text scams known as smishing that target taxpayers. These scam messages look like they are from the IRS and attempt to get recipients to click on a link. The IRS does not send emails or texts messages asking for personal information or account numbers. For more information visit the IRS website.

Could you foil the fraudster?

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Everyday, members like you receive fraudulent communications that look and sound like they could be legitimate. Watch Becky’s story and hear how sophisticated these attacks can be.
SEE FRAUD EXAMPLES

Phishing for your money

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Criminals continue to try to find new ways to access your money. These attempts take many different forms and they evolve every week. Read our article and learn how First Tech will and won’t try to contact you.
More on phishing

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Predict

Learn what to look for and measures you can take to identify potential threats.
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Prevent

Lessen your chance of becoming a victim by implementing tools and taking action.
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Detect

Identify attacks quickly with regular monitoring of key areas.
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Respond

Address issues swiftly to minimize loss and recover from attacks or abuse. 
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Safe Digital Banking

Watch how to keep your accounts safe in a digital world

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Frequently Asked Questions

First Tech and our card partner, CO-OP Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. CO-OP may ask you to verify the transaction by calling them back at a different phone number than the one they used to contact you. This is a new security measure used to validate your identity. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact 866.518.0213 for credit cards or 888.241.2440 for debit cards to learn more.

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. Please contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit a location near you.

You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. If you haven't set up authentication questions or need assistance with your username or password, please contact us at 855.855.8805 or visit your local branch.
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