First Tech partners with Mitek for added security

Q: How does ID verification work?

Document verification : You may be asked to present a government-issued ID, like a driver’s license or passport, when opening an account or performing certain transactions. First Tech uses Mitek to ensure document authenticity by analyzing security features and using biometric characteristics like facial recognition and/or liveness detection. Database checks : Information provided by you is cross-checked against internal and external databases to verify its accuracy. This might include verifying addresses, Social Security numbers, and other personal details.

We’ve enhanced our ID verification technology to protect your identity and safeguard members from fraudulent activity.

Person working on laptop in their home office

How we protect you

Identity verification confirms that an individual is the person they claim to be. We achieve this by validating various forms of identification, such as driver's licenses, passports and other official documents. ID verification helps ensure the authenticity of personal information, protecting both the individual and our organization from fraudulent activity.

When members submit a document that requires identity verification—either online or at one of our branches—Mitek provides additional security by cross-referencing relevant member information with trusted databases to confirm our members’ identity and keep their information secure.

ID Verification FAQs

How does ID verification work?

Document verification: You may be asked to present a government-issued ID, like a driver’s license or passport, when opening an account or performing certain transactions. First Tech uses Mitek to ensure document authenticity by analyzing security features and using biometric characteristics like facial recognition and/or liveness detection.

Database checks: Information provided by you is cross-checked against internal and external databases to verify its accuracy. This might include verifying addresses, Social Security numbers, and other personal details.

How long does the verification process take?

The verification process at First Tech typically takes just a few minutes. We use efficient ID verification technology to ensure a smooth and quick experience while maintaining the highest level of security for our members. If any additional steps are required, our team will notify you promptly.

Is my information safe?

Absolutely, your information is safe. Our ID verification technology uses advanced encryption and secure protocols to protect your personal information. Only authorized personnel can access your data, and we regularly update our systems to ensure the highest level of security. Your trust is important to us, and we're committed to keeping your information safe.

What happens if there's an issue with my verification?

If there's an issue with your verification, our team will promptly contact you with specific instructions to resolve it or next steps regarding your application. We may ask for additional information or documents to verify your identity. Rest assured, we are here to help and ensure your account is secure. If you have any concerns, please reach out to our support team for assistance.

Additional Resources

If you have any questions or concerns about your security at First Tech, don’t hesitate to reach out and schedule a time to chat with one of our financial representatives. You can also view further information about our partner vendor, Mitek, using the links below: