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Frequently Asked Questions

Digital Banking FAQs

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Members who wish to use Bill Pay must have a Membership Savings account and checking account at First Tech. Additionally, they’ll need to have a U.S. home address and phone number on file with First Tech.­­­
 

The BillPay delivery timeline depends on dates you select and the payment type depends on the payee.

Delivery Timeline: The pay date you choose is the day your payment will arrive at the payee. We deduct funds from your account on the same day.

Fund Type: Our BillPay processor decides which fund type to send based on several different factors. This also varies with the payee and payment amount. The earliest pay date available automatically shows up. If you choose an earlier date than the given date our BillPay processor automatically expedites the payment (for a fee). See Fee Schedule/Sheet for applicable fees. 

There are two different fund types:

- Electronic: Sent 2 business days before due date.
- Corporate Check: Sent 6 business days before due date.

If you have further questions, contact us at 855.855.8805 or find a location near you.

Yes, members can have two of the same payees. We recommend you give them different nicknames for your own reference.

If you’re already enrolled in the current BillPay, there is no need to register again for the new BillPay. Simple log into Online Banking or the Mobile App and start enjoying digital banking made easy. 

Under the Bill Pay Dashboard, click on the “Manage” tab for the payee you wish to view. There you can show or hide your payee’s account number.
 

Online Banking and the Mobile App use several methods to ensure that your information is secure when paying bills.

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic Sign Out: Online Banking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes).

We recommend linking an overdraft protection source to your checking account for the best experience. If your account fails to have sufficient funds to cover your BillPay request, the payment may be returned as unpaid. However, if we approve the withdrawal, your account will be drawn negative (payee does receive the funds in this scenario). Once your account overdraws, it's your responsibility to bring the account to a positive balance.

See Fee Schedule/Sheet for any associated cost with returned or paid BillPay payments.

Additionally, our BillPay vendor may change your profile status or assess additional fees.

If you have additional questions, contact us at 855.855.8805 or visit a location near you.

No, we do not have a way for you to determine if a payment was scheduled on mobile or desktop.

When a payee is deactivated, they are moved into a separate deactivated payee list, but all history for that payee remains in Bill Pay. A deactivated payee will not be made available to choose when you want to make a payment. We recommend you only deactivate retired or inactive payees.
 

We apologize for the inconvenience, but in the new BillPay environment, we did a reboot to assure everything is working smoothly and securely. Even though the order of your favorited widgets is back to factory default, the good news is: no BillPay functionality is impacted by this reset. You can follow this guide to add your favorite widgets back into your preferred order.
 

Although your payees and their information were transferred over to the new BillPay environment, you will have to re-add your payee images.

We have compiled the following guides to help you understand what BillPay has to offer. You can also give us a call or send us a secure message if you need additional information.

How to schedule a single payment - Mobile
How to add a payee in BillPay - Mobile
How to setup and navigate eBills - Online Banking
How to add a payee in BillPay - Online Banking

A managed payee's contact information is maintained by us, where as a manual payee's contact information is not. The simple way to distinguish between the two is: If you have to manually enter the address for the payee, they are considered a manual payee.

All eBill information can be found under the "Payees" tab.  If your payee is eBill-eligible, they will have an eBill icon next to their name. Please watch this video on how to set up and navigate eBills.

You can pay almost any person or business in the United States who you would normally pay by check or automatic debit. Even if you don't receive bills from the company or person you want to pay, you can still add the information needed to make payments. Do you have a bill that can’t be paid electronically? No worries, we will send a check and take care of the postage, saving you a stamp and a trip to the post office.

We are making BillPay faster, more reliable and easier to use.

We have consolidated all payees in the Payee tab.  You are now able to manage all of your payees on a single page.

To enroll in BillPay, you must first sign up for Online Banking and sign in. When signing up for Online Banking, you'll need a username and password. You choose your username during the enrollment process, and we will provide your password when you open your account. Watch this quick video about logging in for the first time.

Next, check out our video about how to sign up and navigate within BillPay and learn how to add a new payee

There is no cost for Apple Pay, however message and data rates may apply.

Please visit your digital wallet service provider’s website and follow all the steps there to add your First Tech card.