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Frequently Asked Questions

Checking FAQs

Our checking accounts are the simplest, safest, most convenient way for you to make purchases and manage your money anytime, anywhere.

To submit your first check order, log in to Digital Banking and send us a secure message (see instructions below), stop by an experience center near you or call us at 855.855.8805.

  • On a desktop device, locate the Message Center by clicking the account name in the upper left corner of your screen, then selecting “Messages” from the drop-down menu. Select “Compose” to bring up the “New Message” window. Write your message and click “Send Message” when complete.
  • On a mobile device, locate the Message Center in the collapsed menu indicated with the three horizontal bar icon. Touch the icon, scroll to Message Center and select, then select Compose. Write your message and press “Send” when complete.

  1. Log in to Digital Banking, select the “More” option on your dashboard and locate the “Check Services” widget.
  2. Navigate to the “Reorder Checks” tab in the “Check Services” widget. Click “Order Checks,” to be redirected Harland Clarke, First Tech’s trusted third-party check ordering service.
  3. Pick a new check design or simply click on the First Tech check in top right corner.
  4. Confirm your personal information and verify the starting check number. This should be in sequence with your last used check.
The Check Services widget does NOT allow you to change personal information on your checks (such as name, address or identification numbers), or change your starting check number. This service also cannot be used for your first order of checks. If you need to make this kind of change or have never ordered checks for your First Tech account, please send us a Secure Message in Digital Banking, stop by an experience center near you, or call us at 855.855.8805. 

Make changes to the information on your checks or choose a different starting check number by logging in to Digital Banking and using the steps below to send us a secure message. You may also stop by an experience center near you or call us at 855.855.8805.

  • On a desktop device, locate the Message Center by clicking the account name in the upper left corner of your screen, then selecting “Messages” from the drop-down menu. Select “Compose” to bring up the “New Message” window. Write your message and click “Send Message” when complete.
  • On a mobile device, locate the Message Center in the collapsed menu indicated with the three horizontal bar icon. Touch the icon, scroll to Message Center and select, then select Compose. Write your message and press “Send” when complete.

Your Available balance is the amount of funds available to cover transactions after subtracting any pending transactions or held funds from your current balance.  Examples of how Available balance and Current balance may affect your transactions can be found within the Overdraft Policy Disclosure section of the Membership and Account Agreement.

First Tech may put a hold on your deposited check to help ensure deposited funds clear before they are made available. This helps protect our members, as well as the credit union, against incorrect account balances. If a member spends funds from a check they deposited, and it’s later returned unpaid, they would have to cover the negative balance. The length that funds may be held depends on the situation or type of check that’s deposited. For any hold longer than two days, First Tech will provide notice.

Yes, all of our locations provide temporary checks for new accounts.

To order checks for the first time or to place reorders with changes, log in into Digital Banking and send us a secure message, stop by an experience center near you or call us at 855.855.8805. To order checks with no changes, log in to Digital Banking and use the Check Services widget. 
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