When members come first, recognition follows
Great service can turn a confusing money question into a confident decision. It means understanding your goals, answering your questions clearly and making everyday banking a little easier for every member.
Our people-first approach is being noticed. This year, as a newly combined organization, First Tech and DCU earned several honors for the service and expertise we provide. Forbes named both divisions among America’s Best-In-State Credit Unions 2026 across five states. We also received recognition from USA TODAY for America’s Best Customer Service in Financial Services 2026 and Most Trusted Brands 2026.
While we’re proud of these accolades, what matters most to us is continuing to provide an experience worthy of your confidence every day.
The recognition that matters most
We recently celebrated receiving more than 30,000 five-star reviews from our members in 2026. Those reviews bring the story behind the awards to life. They reflect our team taking the time to listen, answer questions and help you navigate your financial life.
For example, here’s what a longtime member, Laurie, shared after a call with her representative, Scot: “He was incredibly patient, courteous and kind while walking me through my banking issues. I never felt rushed, and he made what could have been a stressful experience feel manageable and reassuring.” Scot’s support also led to an unexpected discovery: “As an added bonus, Scot showed me that I had $2,300 in [credit card rewards] points that I didn’t even know about—and now this mama is going shopping!”
That’s what great service looks like. Sometimes it’s helping you discover additional value. Other times, it’s providing straightforward guidance when something feels complicated. And sometimes, it’s simply taking the extra time to make sure you feel supported.
Continuing to earn your confidence
Awards give us something to celebrate, but they also give us high standards to live up to.
As First Tech and DCU move forward together, our focus remains on our members and the quality of service you receive. Every question, comment and interaction is another opportunity to exceed your expectations.
Thank you for sharing your feedback, recognizing our team and allowing us to be part of your financial life. It’s a privilege to make a meaningful difference for you, and we look forward to helping you reach your goals.