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Routing #321180379

A YEAR IN REVIEW

Annual Report
2020 Annual Report Cover

Download report

 

We put our time, money, passion, experience, smarts, elbow grease, and whatever else we can muster up to work for you. Download our Annual Report to learn more about our collective impact in 2020.

Consumer Loans

 

Last year we originated $5.06 billion in new loans through personal, auto loans, credit cards and student loan debt.

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Guy in front of new car

Auto Loans

 

Of course, we also helped 24,412 members secure new or used vehicles so they can live, get to work and play the way they want to.

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Mortgage

 

We helped 7,545 members find and fund the perfect place to call home - whether it was their first home, next home or even building the house of their dreams.

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Investments

 

We retained our ranking as the nation's largest credit union financial advisory business through Addison Avenue Investment Services with $358,248,696 in new investments.

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Insurance

 

We protected 15,187 member households and things most important to them and their loved ones through our independent insurance agency, First Tech Insurance Services.

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In 2020, we welcomed 83,990 new members into the First Tech Family.

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Member story

Catching up with Kevin.

When COVID shook the world in early 2020, Kevin Carroll didn't get intimidated. Instead, he refined a process that he has practiced his entire life, and found ways to connect with other and inspire those around him.

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Member story

Power of photography.

By teaching photography to young people in the community, Justin passes along the message that photography is just another vehicle we can use to talk about life.

New website stats

 

When Marketing & IT set out to redesign the new Digital Experience Center (DXC), they took on the ambitious goal of improving how our members engage with First Tech through our website. That included the creation of more than 400 new pages, improved security measures and an abundance of new content all packaged in a user-friendly and mobile-friendly design. All the hard work has paid off. Following launch, our teams saw fast improvements across the site—including a 21% improvement in page load time and increases of over 300% in application inquiries for home loans and student loans. The new design also bumped First Tech’s ADA Compliance score to 97%—a 37% percent increase from the previous score. Ultimately, the DXC and Marketing teams made these changes happen to improve the quality of life for everyone supporting the DXC, and greatly improve the experience for our members. 

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Built by members, for our members.

 

Bank from your desktop with Online Banking or use Mobile Banking though our app, your tablet or a mobile web browser.

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Average App Rating Image new features and bug fixes image new digital banking users image 
money sent via zelle checks submitted via app billpay payments

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Download the app.

 

Last year we originated $3.87 billion in new loans through personal, auto loans, credit cards and student loan debt.


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Online Banking App
Community focus

Our community focus

People helping people.

First Tech's annual employee giving match provides employees the opportunity to increase their giving, dollar for dollar throughout the year to maximize their impact to organizations they care about.
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Volunteer Grants.

 

The Volunteer Grant program recognizes our employee champions and empowers them to deepen their giving efforts through $250 grants that can be leveraged to qualifying nonprofit organizations of their choice.

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Another great year of service.

 

Giving back is part of who we are at First Tech. Our team members truly understand the importance of donating their time and dollars to organizations making a difference.

  77% Employee Participation

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Partner Spotlight: Free Geek

First Tech is proud to partner with Free Geek, and support their work bridging the digital divide for families around the Portland area. With the quick shift to distance learning in spring 2020, many families found themselves without access to the internet or devices to support their child’s learning. The TechNOW campaign—a collaborative effort between Free Geek, Intel and First Tech—helped collect unused tech devices across the Portland Metro area to support hundreds of families and students in need. 
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Education

Community education Icon Total $987,250

We focus on providing access to equitable educational opportunities for youth in our communities, ensuring that every student has the support they need to succeed today and lead tomorrow.
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Research

Community research Icon Total $620,068

Supporting our future leaders means keeping them healthy and leveraging technology, research and innovation to fuel breakthroughs in medical treatments and cures.
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Innovation

Community innovation Icon Total $532,720

We support innovative solutions to our communities' most pressing needs-removing access barriers and ensuring children and families have the food, shelter and safety they need to learn, grow and thrive.
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Credit Unions for Kids

Credit Union for Kids

More than thirty years ago, First Tech helped found Credit Unions for Kids, a national movement benefiting children and families served at Children's Miracle Network Hospitals:

• OHSU Doernbecher Children's Hospital $229,818

• Seattle Children's Hospital $50,000

• UCSF Benioff Children's Hospital $60,000

• UC Davis Children's Hospital $103,000

• Colorado Children's Hospital $10,000

• PeaceHealth Sacred Heart Medical Center - Riverbend $10,000

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season of giving

Season of Giving

Every year, we donate our time and money to organizations that we are passionate about. Learn more about how we were able to unite to help friends and families in our communities this year.

A Message from Greg:
Thank You for Your
Membership

 

We will work to be steadfast, committed allies for our community of members, and we continue to strive to be America's most admired credit union. As always, I'd like to thank you for your membership, and for being a vital part of our family.

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