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Known Issues

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Money Movement

Issue

Fix/workaround/solution

Platform(s) impacted

Some members may see a “There is a problem loading the wires page” error message when they click on the Wires feature in online banking.
 First, try to click on another widget in the menu, then go back to Wires again. Or, you can log out of online banking and log in again. 

If the issue persists, please send us a secure message with your wire transfer request, and we will assist while we work to resolve this issue.
 
 Desktop
From Feb 3rd at 11pm PT to Feb 5th 10am PT, the Zelle feature experienced a connectivity issue causing an outage. During this time, we were holding any Zelle transactions and requests coming in and out of First Tech. If you had logged in during this time to use Zelle, you saw a “Send Money Error” message. When the Zelle feature was restored, your money requests, transactions, contact and profile updates were processed successfully. However, you might not have gotten a real-time email or text notification like you normally would. If you used Zelle during this outage time or would like to confirm a transaction, please visit the Activity Center in the Zelle feature. Send Money with Zelle feature in the mobile app.

After you submit a Send Money with Zelle transaction successfully, tapping on the ‘back’ arrow would take you back to the transaction details screen.

Please do not resubmit as it would create a duplicate transaction. We’re working to remove the ‘back’ arrow in a future release.
If you’re unsure, please check the Activity Center before submitting the same transaction again.

iOS mobile apps

On the Accounts screen, there is a “Pay a Bill” quick action button, if you’re a first-time Bill Pay user, you may encounter an error after tapping on it.

Instead, please navigate to the Bill Pay feature in your menu, then initiate a bill from there. This error only happens the first time you access it as a new Bill Pay user. After you’ve registered for Bill Pay, the button will work.

Android mobile apps

You may experience an error opening the Zelle User Agreement in the app.

Please review the Zelle User Agreement on the website.

iOS mobile apps

In the Zelle feature’s Activity Center, you may encounter an issue searching with an apostrophe.

Exclude the special character from your search and try again.

iOS mobile apps

In the Zelle feature, you’re unable to add a recipient whose name contains special characters, like ampersand, hyphen and apostrophe

In these rare cases where your recipient’s legal name does contain these special characters, please open a browser from your mobile app, and log into mobile web banking through firsttechfed.com. Then add your recipient from there.

iOS mobile apps

If you have trouble using the “Bill Pay” or “Transfer” features, please make sure you’re using the most current version of your web browser. If you’re using Edge or Firefox and having issues, try Internet Explorer or Chrome.

Please check your browser’s settings and see if there is an update.

Desktop

Some credit card transactions are being listed as "Pending" in the transaction history even though they have been declined.

We’re aware of this issue and are working on a solution.

Desktop and mobile app

Some members have reported an issue preventing them from sorting transfers under the “Scheduled” and “History” tabs in the Transfer feature.

We’re aware of this issue and are working on a fix.

Desktop and mobile app

Some members have issues accessing the Activity Center or Zelle Settings.

Please exit out of the Zelle feature and try again.

Mobile app

An intermediate screen may appear in Zelle for a few seconds after you click on the back button.

Please exit out of the screen and try again.

 

Mobile app

Some members may experience an intermittent error on the screen while accessing Zelle.

If you see an error while trying to send money, try again in a few minutes.

Mobile app

Zelle senders may not receive email notifications if the recipient is not able to collect the money from their financial institution.

We recommend that you view the status of your "Send Money" transaction in the "Activity" screen. There, you will see whether your money was successfully "sent" or "failed".

 

Mobile app

Some members may experience issues with a remote deposit.

When depositing a check via the app, please neatly write “For mobile deposit only at First Technology Federal Credit Union” on the back of your check after signing. If you receive an error or the check wouldn’t go through, please visit a First Tech location.

Mobile app

 If you have an international address on file, you cannot access the Bill Pay feature.   Update your address to a domestic address will resolve this issue.   All
 You may not be able to delete or skip the next monthly recurring bill payment in Bill Pay.  Please contact us for assistance.   All
 You may get an error when you’re attempting to archive an already-paid bill due to a syncing issue with Bill Pay.   We’re working on a fix.  All

Display

Issue

Fix/workaround/solution

Platform(s) impacted

You may encounter some display issues after tapping on the ‘back’ arrow in the Manage Cards feature.

We’re working to resolve this issue by potentially removing this arrow. Please navigate to a different feature using the navigation menu at the bottom instead.

iOS mobile apps

If you’re using a nickname for an account, please keep it under 25 characters. Otherwise the display of the name will be affected.

Use an account nickname less than 25 characters.

Android mobile apps

If you have chosen to hide all of your accounts in Settings, the Snapshot feature is not reflecting this change and is still allowing you to preview account balances without having to log in.

Please manually disable Snapshot in Settings to stop displaying account balances if you wish to hide all accounts.

Mobile apps

After you make a transfer, the status of the transfer at the top of the confirmation screen has a display issue where the words are overlapping each other.

This display issue does not impact the functionality, and you should still be able to make out the words of the status, pending or successful.

Mobile apps

An error occurs when paying a First Tech credit card from an external account.

To pay your First Tech credit card, please use your First Tech checking or savings account.

Desktop and mobile app

Some members cannot locate their tax forms and notices in their respective tabs.

Please look under the “Statements” tab for notices and tax forms.

Desktop and mobile app

Account numbers are not available in the mobile app or through a mobile web browser in the Accounts feature.  Please log into Online Banking from a desktop. You can find your account numbers under Account Details.   Mobile app and mobile web browser
On the Dashboard, data shown in “Next 30 days” and “Last 15 days” may not be accurate.  Please use the Bill Pay feature to look up accurate information on your bill history and due dates.  Desktop

Accounts

Issue

Fix/workaround/solution

Platform(s) impacted

In the Accounts feature, there’s a “Transaction Memo” field for you to personalize, but it won’t appear in your search results.

Please know that when you search for a transaction in the search function, it may not be able to find the words you typed into the Memo field.

Mobile apps

Online banking, aka desktop view, does not have the Transaction Memo field which mobile apps have under “Transaction Details” screen. So if you have a memo, it will show up in the Transaction Description when you access Online Banking from a desktop.

Please find your personalized Transaction Memo in the Transaction Description, as they’ve been merged together in the desktop view.

Mobile apps and desktop (online banking)

You will experience a hard time saving memos for any check transactions.

We’re aware of all of these issues related to the Transaction Memo field in the app, and are working to address them.

Mobile apps

The current balance may show $0.00 for your Flexity Line of Credit account.

Click on the account and gointo details to view what is owed on your loan, or you can click the Pay button.

Desktop and mobile app

Members have reported that they are not receiving real-time email, push and/or SMS alerts even though they have this feature turned on.

Some of the alerts are not real-time by design. We’re working on an update so all alerts will be sent out in a real-time manner.

Desktop and mobile app

If you use your old username and/or password to retrieve First Tech account information in Quicken, you'll be locked out of the new Online Banking on your next login attempt.

Please update your First Tech credentials in Quicken. Members should use Express Web Connect if they are not able to sync accounts with Direct Connect. For instructions on how to do so visit https://www.quicken.com/support/how-quicken-connects-your-bank. To troubleshoot Quicken issues visit https://www.quicken.com/support.

Desktop and/or mobile app

You may have difficulties accessing “Settings” after changing your username or password.   Please log out and log in again.  All

Login

Issue Fix/workaround/solution Platform(s) impacted
Even though you may choose “SMS” as a Two-factor Authentication delivery method, all of your phone numbers (including phone numbers that do not support text messaging) will be displayed.  Please choose an SMS-enabled mobile number. We’re working to fix this in a future release. Desktop and Mobile app
New digital banking users may experience an intermittent 404 error after logging in for the first time. Please log out of Online Banking and log in again. Desktop
Some members received an erroneous email notification on March 24th about a login attempt from an unregistered device. Please disregard this email notification. Not applicable

Performance

No issues reported at this time

Other

Issue Fix/workaround/solution Platform(s) impacted
Members will be unable to use the Dispute Transaction feature during the following dates/times:
April 3rd at 11pm PT for 6 hours
April 4th at 11:30pm PT for 8 hours
April 12th at 12am PT for 6 hours
Please wait until the scheduled maintenance is complete or send us a secure message in digital banking. Desktop
In the Manage Cards feature, access to the Rewards website is currently unavailable for iOS devices. Please log into Online Banking from a desktop to access the Rewards website while we work to develop a mobile solution for iOS devices. iOS mobile apps
As of 3.6.2021, members are experiencing difficulties when they’re trying to connect to First Tech from the Quicken application or website. When asked “How should Quicken connect?”, choose “Express Web Connect” instead of “Direct Connect". We’re working as quickly as possible to resolve this issue. Quicken