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First Tech regularly updates our Online and Mobile Banking features in order to improve your user experience. Check back monthly for our newest additions.
Makeover for the Accounts screen in the app
The mobile app’s Accounts screen has undergone several improvements. Functionalities and design are more modern and align with the newest industry standards. Highlights include:
- Your account’s nickname and number are now displayed at the top, so multiple-account holders will always know which account they’re viewing
- Account balance is now displayed more prominently and clearly
- Quick action buttons have been added to make a deposit or submit a bill pay, directly from the new Accounts screen
- You can swipe left to switch between accounts without having to tap on the “back” arrow, and swipe down to refresh transactions
- For iOS users, if you wish to re-arrange the order of your default features in the bottom navigation bar or add/remove a feature, you can now do this by going to Settings > Navigation
- If you prefer the scrolling motion, we have now enabled infinite scrolling to view your transactions. You can also click on the magnifying glass icon at the top of the screen to search for a transaction.
The fine print
Effective July 1st, 2020, when you use the “Deposit” feature in digital banking platforms, we’ll present you with an updated Mobile E-Deposit Capture Agreement to read through and re-accept before proceeding. You can also read the full document here.
Dad sent you how much?! Zelle updates
We made significant updates to the Zelle® search function in the Activity Center. The enrollment screen’s design has improved accessibility and is now ADA compliant.
Enhanced printed transactions
You’ve always been able to print your account transactions before having to wait for an official monthly statement. But now when you print these out the page will display your full name, account nickname and masked account number. This can be helpful when you need to send proof of a transaction on your account(s).
Verify phone number from mobile app
Your security is our top priority. That’s why we require mobile phone numbers to be verified. We’ll then use this verified number to send temporary codes in real-time to your mobile device that allow you, and only you, to change a password, transfer money and more.
Send a pic to help describe an issue
The Message Center feature in the mobile app allows you to attach a file or an image along with your secure message. We hope this makes it easier to troubleshoot issues with First Tech representatives that will respond to help.
The artist formally known as e-Docs
Electronic statements, notices and tax forms can now be found in online banking or the mobile app in the Statements feature (formerly named “e-Docs”). In the mobile app, we made this feature one of the defaults in the menu section so it’s more accessible.
Emergency Assistance Program
In times of crisis, First Tech activates the Emergency Assistance Program to support members in special situations. One solution in this program, the Emergency Loan, can be applied for within online banking in the Apply feature. Go to the Personal Loans category and select it from the menu. Because you’re already logged into online banking, most of the application form will be pre-filled to save you time.
We continue to ensure our digital banking features are accessible to members of all abilities. The Manage Cards feature is the latest to be updated and now includes enhanced text, images and icons that are more readable and optimized for screen readers.
Additional card security
To protect our members we’ve disabled the default to remember your CVV number on your new card when you go to activate it. Your browser will no longer save or auto-fill this number in other places for your security.
New External Transfer alerts
Sometimes it hurts to think about where your money is going. But we think you’re better off knowing, even if it’s painful. Check out three new External Transfer alerts in the Settings menu.
Bill Pay upgrade
You can now schedule recurring bill payments in your mobile app, and download a file of your Bill Pay history when using a desktop device.
Faster eDocs loading
We now have 90 days of eDocs pre-loaded and waiting for you, so you can spend less time banking and more time doing other things you love!
Set up biometrics from the app
You can now set up Face ID, Passcode or Fingerprint access directly from your First Tech mobile app, instead of leaving the app and configuring from your device’s settings menu.
Quick Login is back
For devices that are incompatible with biometrics like Face ID or fingerprint, you can now use a four-digit PIN to log in faster.
New additions in Apply
Take the first step in shopping for a new insurance policy. We’ve made it easy to request an informational inquiry for our insurance services. Just log in to Online Banking and fill out the quick form in the Apply feature.
Payment made easy
If you have a student loan account with First Tech, there's a new field in the Transfer feature named 'Principal Only'. Should you choose to only pay the principal portion of the payment on your loan, choose this field for convenience.
Join our Digital Banking user group
Find the feedback button on the right side of the Online Banking dashboard, which links to an enrollment form for our user group. This group is open to all members. If you’re interested in occasional opportunities to participate in surveys or interviews about how we can improve, we would love to have you.