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Support Phone Number: 866.597.5014

FAQ’s

Man waving at his laptop camera while on a video call.
Man waving at his laptop camera while on a video call.
Below you’ll find answers to the most commonly asked questions from our broker partners. If you don’t see what you’re looking for, feel free to reach out to your Account Executive or Partner Support Specialist—we’re here to help.

Getting Started

You can begin by visiting our Become a Partner page to request a broker application packet. Once submitted, our team will work to expedite your approval.
We require a tangible net worth of $50,000. However, exceptions may be made if compensating factors are present.
Once you are conditionally approved, you will receive your credentials and may begin submitting loans. Final approval must be in place before funding.

Loan Process & Portal

We use TPO Connect, our broker portal where you can upload documents, track loan status, and communicate with our team.
You can submit loans directly through TPO Connect. Training materials and walkthroughs can be requested through our Training & Education page.
Please contact your Partner Support Specialist or email our support team at partnersupport@firsttechfed.com.

Products & Pricing

We currently offer HELOCs with competitive pricing, flexible guidelines, and fast turn times.
Approved brokers can log into TPO Connect to access real-time pricing, or you can view sample guidelines on the Documents & Forms page.
Not at this time. Please consult your Account Executive for a list of currently eligible states.

Compensation & Fees

First Tech offers a competitive 2% lender-paid compensation with no caps.
No broker submission fees are charged. Any borrower-paid fees are disclosed in the loan estimate outlined on the Fee Worksheet.
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