- How do I review and update my privacy choices?
- What if I suspect fraud on my account(s)?
- What if I receive a suspicious Email, phone call or text message?
- What if I plan to travel?
- Have concerns?
How do I update my privacy choices?
If you suspect that fraud has happened on your account, don’t delay and call us right away at 855-855-8805. Our representatives are trained to help you navigate through your statements and account activity, and can help you identify fraud. Please notify us know as soon as possible if you suspect fraud, so we can take preventative measures to protect your assets.
What if I receive a suspicious Email, phone call or text message?
Do not open any text messages or emails from unknown senders. While the message may resemble harmless SPAM, the content could have links that, if clicked, could download viruses or Malware designed to steal your personal information. To be safe, delete the message and do not respond. If you receive a phone call from a number you do not recognize, let the call go to voicemail. If the information is important, the caller will leave a message. In the event you click on a suspicious link, and have concerns about the security of your computer or device, please have the item cleaned by a professional from a reputable retailer. Do not allow someone to remote into your computer to conduct repairs.
What if I plan to travel?
Please let us know if you're planning to travel. If you make purchases in areas you normally don't, you may inadvertently trigger the system. Let us know your travel itinerary in advance and we can make a note in your account. This can minimize the chances that your activity will trigger a fraud prevention alert. Call our member contact center from 6am to 6pm PT at 855.855.8805 or log in to Online Banking and send us a secure message with the dates of your travels and the cities/countries you'll be visiting.
The Supervisory Committee is an independent volunteer oversight board. If you have concerns of a fiduciary nature, wish to report internal fraud, or have a serious privacy or security concern to which management has failed to respond – submit your comments/concerns by sending email to the Supervisory Committee at the link below. The Committee will respond to you in writing within 30 days of your submission.
Contact the Supervisory Committee at: SupervisoryCommittee@firsttechfed.com
Do not submit service requests here. Service requests submitted via this channel will be significantly delayed.
Do not submit any Private or Account Information in this request. This channel is unsecure and private information submitted here is at risk.
For a list of secure and general inquiry options, please visit Contact Us.