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Online Banking

Security Center

Together we can safeguard your finances

Recent threats in the news

3.22.20 - Beware the text message about a package delivery
There’s been an uptick in the number of smishing texts asking you to set your preferences or review a delivery status update. Do not open or click on links in these messages. Reputable delivery businesses won’t send unsolicited messages asking for personal info or money.

3.10.20 – Fake legal threats via email
The thought of being sued is undoubtedly concerning and can catch our attention. This recent circulation contains a document attached and installs malware upon opening. Resist the urge to open attachments from unknown senders.

Resources

Member Security Predict Icon

Predict

Learn what to look for and measures you can take to identify potential threats.
Member Security Prevent Icon

Prevent

Lessen your chance of becoming a victim by implementing tools and taking action.
Membership Security Detect Icon

Detect

Identify attacks quickly with regular monitoring of key areas.
Member Security Respond Icon

Respond

Address issues swiftly to minimize loss and recover from attacks or abuse. 

Safe Digital Banking

Watch how to keep your accounts safe in a digital world

Report a Concern

If you have any concerns about your online security, or would like to report a suspicious communication you received, please use the form below to let us know. For your own security, please do not disclose any financial or other sensitive information in this form.

For immediate help, please call 855.855.8805

Fraud and security FAQs

Why did I receive a text, email or phone call about suspected fraud on my credit or debit card?

We are constantly monitoring credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact us at 855.855.8805 to learn more.

Can I place a travel alert on my credit and/or debit cards?

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. You can do this in Online Banking or from the First Tech app in the Manage Cards section.

How can I reset my Online Banking username or password?

You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. If you haven't set up authentication questions or need assistance with your username or password, please contact us at 855.855.8805 or visit your local branch.