Fraud Alert: Do not share your password or verification number by voice or text with anyone claiming to be First Tech employees. We will never call you and ask you for this information.

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Predicting a cyber attack is not a simple task. There's no viable way for a single person or organization to intercept hackers' communications and learn about the tools they're currently using, or where they plan to strike next.

Here are a few things you can do to prevent a cyber attack online:

Beware of Suspicious Emails, Phone Calls and Texts
Phishing, Vishing and smishing are all just different terms for when a fraudster tries to fool you into giving them your information over email, your phone, or via text message. If you ever receive a communication from First Tech that seems suspicious, or just doesn’t seem to make sense, DO NOT click on the links or follow the instructions in that message without first verifying that the message is legitimate. You can do this by contacting First Tech directly at 855-855-8805, or by emailing our Fraud Department. Here are a few of the things that you should watch out for:

  • Urgent and/or time-sensitive requests for information – Be wary of communications that try to create a sense of urgency in the message. Fraudsters want you to think with your emotions and not your head when making decisions about your security and privacy, and creating a sense of urgency is one of the ways that they do this.
  • Typos and/or errors in messaging – Cybercrime is a numbers game, and the more communications and fake websites that a fraudster can push out, the greater their chances of success. That rushed mentality can sometimes lead to sloppy presentation in their messaging, so be on the look-out for typos, grammatical errors, and rough visual designs.
  • Requests for personal and/or sensitive information – In some instances, we may ask for general personal information to verify your identity over the phone, but First Tech will never request for you to respond to emails or text messages with your personal information (i.e., password, PIN, account #, etc.). If you receive a call from First Tech requesting this information and you’re not sure about the source, contact the First Tech Contact Center directly and ask to be routed to the appropriate personnel to continue the discussion.
  • Deals that seem too good to be true – While the products and services that we provide are great, as the old saying goes: “If a deal seems too good to be true, it probably is.” Providing fake goods or services in exchange for your personal information is a favorite tactic of fraudsters, so if you receive a message from First Tech asking for you to provide your information in order to take advantage of a great deal, don’t hesitate to reach out to us directly for clarification before you take action.
  • Keep your contact information up-to-date – Allows First Tech to quickly get a hold of you if we ever need.
  • Only use trusted networks and WiFi – Especially when shopping online or sending sensitive data, you want to make sure it is secure and not easily accessible to the wrong hands.
  • Alert First Tech – For anything that seems out of the ordinary so we can help determine if there is a problem.