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Online Banking

First Tech: Safeguarding Your Financial Information

How can I protect my financial information at First Tech?

It’s important to monitor your account activity on a regular basis. The sooner that fraud is identified, the less impact it can have on you, so it’s important to check your account(s) frequently for unusual activity. Learn more about our tips on how you can protect your privacy.

What is First Tech Federal Credit Union doing to protect my data?

We take your privacy and financial security very seriously and will continuously work to find additional ways to keep it safe. We are testing and monitoring accounts, have established fraud alerts, and maintain a 24/7/365 Security Operations Center. Continue reading about how we are safeguarding your finances.

Be Aware

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Security and Fraud FAQs

How do I sign up for Fraud Text Alerts?

First Tech now offers real time fraud text alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your card(s). The service is free and enrollment is easy. 

How it works:

  • A text message will be sent to your mobile device when there is a suspicious transaction identified on your First Tech card account.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • If you do not recognize the transaction(s), we will block usage of your credit card until we hear from you.
  • If you reply that you recognize the transaction(s), your card will remain available for use.



How do I use a Chip and PIN card?

Important: Before you can begin using your chip card, you need two things:

  1. Obtain your PIN. For security reasons, your PIN is mailed separately from your card.
  2. Activate your new card per the instructions on the front of the card.

Chip cards are easy to use. Your First Tech MasterCard has chip and magnetic stripe technology. That means, regardless of what type of terminal a merchant has, you'll be able to use your card anywhere MasterCard is accepted. Your PIN will be required for most transaction types. Some merchants may ask you to sign for your transaction.

At retailers with chip-enabled terminals. Insert your card and follow the prompts on the terminal.

At retailers without chip terminals. Swipe your card and proceed as you normally would.

Over the phone or online. Provide your card information the way you always have when you're ready to make a purchase.

How can I reset my Online Banking username or password?

You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. 

If you haven't set up authentication questions or need assistance with your username or
password, please contact us at 855.855.8805 or visit your local branch.

I received a text, email or phone call about suspected fraud on my credit or debit card

We are constantly monitoring credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction was authorized or not. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact us at 855.855.8805 to learn more.


Can I place a travel alert on my credit and/or debit cards?

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring
system from blocking your card when they notice spending outside of your usual area. Please
contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit a location near you.


How to Use Chip and Pin

How to Submit a Stop Payment Request