Chief Retail & Marketing Officer
As Chief Retail and Marketing Officer, Steve oversees First Tech’s marketing, deposits, membership and member experience divisions, including retail experience centers and contact experience center. He is passionate about First Tech’s long term frontline growth strategies, optimizing and expanding the branch network, enabling innovative contact center technology, advancing marketing and product development strategies and ensuring a consistently superior member experience.
Prior to joining the credit union’s leadership team, Steve served in various roles for Bank of America and Travelex. He has extensive experience in the financial services industry, leading contact center, retail, operations, marketing and mortgage functions. He holds a Bachelor of Business Administration degree in marketing and supply chain from Georgia State University. Steve is passionate about giving back to his community, serving on the Board of In4All, a Portland based non-profit focused on providing STEM education to largely underserved communities across Portland. Steve also volunteers as a coach for youth baseball and basketball in his community.