Fraud Alert: Do not share your password or verification code by voice or text with anyone claiming to be First Tech employees. We will never ask you for this information.

Online Banking

Your new card controls dashboard

Need to temporarily lock your card? Order a replacement card? Want to check your rewards balance and see if you have enough points for that trip to Palm Springs? Now you can do all that and more in the Mobile App or Online Banking. Just look for the new Manage Cards widget.

Manage Cards icon
Balance Transfer

Consolidate all your credit card payments and manage them all in one place. Submit a request in Online or Mobile Banking to transfer your balance over to First Tech, and our lower APR and zero balance transfer fee will save you money. 

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Lock/Unlock
(Debit Cards Only)

Did you misplace your card? Worried about unauthorized transactions? It takes two clicks to lock your First Tech card to stop future transactions. Found your card two hours later under the car seat? No problem. Unlocking it is just as easy. 

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Travel Notifications

Traveling to across state? Or to another country? Give us a heads-up, so we don’t block your travel purchases. During those travel dates, we will keep an eye on your card but won’t deny any transactions coming from your travel location.

 

Step-by-step guide:

Online Banking

Mobile Banking

Manage Cards icon
Activate Card
We know getting your new card in the mail can feel as exciting as pay day. We also know you would like to activate it right away. Now you can do it in couple clicks from your phone!

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Replace Card
Losing your purse or wallet can be a huge hassle. That’s why we made replacing First Tech card as easy as possible. For whatever reason you need to replace your card, you can do so online and even dispute any fraudulent charges. Let us show you how.

Step-by-step guide:


Online Banking

Mobile Banking

 

Manage Cards icon
Access Rewards

Access your eligible credit card’s Rewards Points from the Manage Cards widget. Redeem Rewards points for cash, travel, merchandise, sporting events, gift cards and more.

Learn More

TRAVEL NOTIFICATIONS

How will I know my Travel Notification request was processed?

An email will be sent to the email address we have on file, confirming we received the request.

How many travel notifications can I set up?

One at a time. If you set up multiple notifications, the last one you submit will be the only one that’s active.

How long can my trip be?

Please keep in mind that your departure and return dates can be up to two months apart. If you’re still traveling after two months, please set up another travel notification.

I am traveling within the United States but outside my current residential area. Do I need to submit a travel notification?

Yes.

I am already traveling. Am I too late?

No, please submit one as soon as possible.

BALANCE TRANSFER

How long does it take to process my transfer?

A balance transfer may be received and applied to your other financial institution's account as soon as 7-10 business days; however, it can take up to 30 days. Until you receive confirmation from your other financial institution stating the balance has been paid, please continue to pay the minimum payment due on the account.

Will a balance transfer hurt my credit score?

Depending on your credit history, the results could vary.

Will I earn rewards or rebates?

No.

I am a joint/authorized user, can I process balance transfer on my card?

Yes, if you are a joint user. No, if you are an authorized user.

How can I check the status of my balance transfer request?

You can validate that the balance transfer has been sent to the other financial institution by checking your transaction history.

Can I submit multiple balance transfers?

Yes.

What are the minimum and maximum amounts I can transfer?

There is no minimum. However, the maximum amount is up to your available credit.

REPLACE CARD (LOST OR STOLEN)

How will I know my replace card request was processed?

An email will be sent to the email address we have on file, confirming we received the request.

Does First Tech offer Fraud Text Alerts for credit cards?

Yes, First Tech offers real time fraud text alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your card(s). The service is free and enrollment is easy.

How it works:
  • A text message will be sent to your mobile device when there is a suspicious transaction identified on your First Tech card account.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • If you reply that you recognize the transaction(s) your card will remain available for use.
  • If you do not recognize the transaction(s) or we do not receive a confirmation reply, we will block usage of your credit card until we hear from you.
Register Here


How long does it take to receive the replacement card?

Normally, you'll receive your card in the mail in 7 to 10 business days, 3 to 5 days for expedited shipping.

Do I need to order a new PIN with the new card?

No, your PIN will stay the same with the new card provided

Will my new replacement card have a new card number

No, your card number will be the same, but please note that your CVV/CVC number will change.