Fraud Alert: Do not share your password or verification number by voice or text with anyone claiming to be First Tech employees. We will never call you and ask you for this information.

Online Banking

Your new card controls dashboard

Need to temporarily lock your card? Order a replacement card? Want to check your rewards balance and see if you have enough points for that trip to Palm Springs? Now you can do all that and more in the Mobile App or Online Banking. Just look for the new Manage Cards widget.

Manage Cards icon
Balance Transfer

Consolidate all your credit card and loan payments to one place where they can be managed. Submit a request in Online or Mobile Banking to transfer your balance over to First Tech, and our lower APR and zero balance transfer fee will save you money.

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Lock/Unlock

Did you misplace your card? Worried about unauthorized transactions? It takes two clicks to lock your First Tech card to stop future transactions. Found your card two hours later under the car seat? No problem. Unlocking it is just as easy. 

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Travel Notifications

Traveling to across state? Or to another country? Give us a heads-up, so we don’t block your travel purchases. During those travel dates, we will keep an eye on your card but won’t deny any transactions coming from your travel location.

 

Step-by-step guide:

Online Banking

Mobile Banking

Manage Cards icon
Activate Card
We know getting your new card in the mail can feel as exciting as pay day. We also know you would like to activate it right away. Now you can do it in couple clicks from your phone!

Step-by-step guide:

Online Banking

Mobile Banking

 

Manage Cards icon
Replace Card
Losing your purse or wallet can be a huge hassle. That’s why we made replacing First Tech card as easy as possible. For whatever reason you need to replace your card, you can do so online and even dispute any fraudulent charges. Let us show you how.

Step-by-step guide:


Online Banking

Mobile Banking

 

Manage Cards icon
Access Rewards

Access your eligible credit card’s Rewards Points from the Manage Cards widget. Redeem Rewards points for cash, travel, merchandise, sporting events, gift cards and more.

Learn More

ACTIVATE NEW CARD

Which cards are eligible for activation in Online and Mobile Banking?

All eligible First Tech credit cards, except for business cards.

How long does it take for my card to be activated?

Right away. Once you complete the simple steps for activation, you'll receive a success message. From there, you can begin using your card and taking advantage of the other Manage Cards Widget features.

What should I do if there are fraudulent transactions on my credit card?

Please call us immediately at 855.855.8805.


LOCK OR UNLOCK YOUR CARD

Which cards are eligible for this feature in Online and Mobile Banking?

All First Tech debit and credit cards are eligible, except for business cards.

What happens when I lock my card?

Within minutes, you'll see the card appear locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments and refunds to post to your account.

What happens when I unlock my card?

Once your card is unlocked, you may resume transactions and payments.

Should I lock my card if I see an unauthorized transaction?

No, please dispute the transaction in Online Banking, and then we will block the card and send you a new card. We recommend you lock your card for temporary misplacement. If you suspect fraudulent charges or you’re certain you’ve lost your card, please proceed to the “Replace Card” feature.

Will a locked card work in my mobile wallet?

No, the card will show up in the mobile wallet, but authorizations will be declined.

TRAVEL NOTIFICATIONS

Which cards are eligible for Travel Notifications?

All eligible First Tech credit cards, except for business cards.

How will I know my Travel Notification request was processed?

An email will be sent to the email address we have on file, confirming we received the request.

Can I submit multiple Travel Notifications in Online Banking?

Currently we only support one travel notification at a time. If you submit a second one, it will overwrite the first one. Please send us a secure message if you need to submit multiple travel notifications.

How long can my trip be?

You can submit a travel notification for a trip for up to two months in duration. If there is a short (a day or two) return period before going to a new location, we recommend grouping it all as one trip.
Note: Only one Travel Notification can be placed. Any subsequent Travel Notifications placed before the first one has completed will overwrite any existing notifications. If you have any questions or concerns, please send us a secure message.

How do I modify a Travel Notification?

Please send us a secure message if you need to modify or cancel a travel alert.

Should I send a Travel Notification if I’m traveling within the United States?

Yes, anytime you travel outside your normal day-to-day living area a Travel Notification is recommended.

I’m already traveling, is it too late to put on a notice?

No, it isn’t too late. Go ahead and submit it with today’s date as your start date.

Who should I call if I have issues while traveling?

Call our Contact Experience Center team at 855.855.8805, or internationally, call 503.644.4034. (This number accepts collect calls.)
BALANCE TRANSFER

Which cards are eligible for a balance transfer?

All eligible First Tech credit cards, except for business cards.

How will I know my balance transfer request was processed?

An email will be sent to the email address we have on file, confirming we received the request.

How long does a balance transfer take?

It can take up to 30 days for a check and 3 to 5 business days for an ACH before your previous creditor applies the payment to your account. Please continue to make payments to your other creditor until you see that the transfer has completed.

How do I know if my balance transfer is being sent via ACH or check?

You can give us a call at 855.855.8805 and we’ll check for you. If it’s been longer than 5 business days most likely it was sent as a check.

Do balance transfers hurt my credit score?

Multiple factors make up a credit score and we can’t advise on how this might impact your credit score. For more help with this you’ll want to work with a licensed financial planner.

Do balance transfer earn Rewards or rebates?

No, they do not qualify for Rewards points or other incentives.

Who can submit a balance transfer?

Only the owner and joint owners can submit a balance transfer request. Authorized users are not able to.

How can I view the status of my balance transfer?

You can check your transaction history of your First Tech card in Online Banking or the Mobile App or at your other financial institution.

Can I submit multiple balance transfers?

Yes, as long as you have sufficient funds for the requests.

Is there minimum/maximum/fees for a balance transfer?

There are no minimums, maximums, or fees on our balance transfers. You must have enough funds available to complete your request.

Where can I find my other financial institution’s contact information?

You can find their info on your monthly statement. Having this handy will help in completing your balance transfer.

What information do I need from my other financial institution in order to do a balance transfer?

You’ll need: the other financial institution’s name, address/P.O. Box, your account number at that institution, and the amount you want pay. You can find this information on your other financial institution’s monthly statement.

Can a balance transfer be expedited?

There is no expedited service for balance transfers. We process them as quickly as possible, and times may be affected by factors out of our control, such as the other financial institution’s polices and/or processes.

What types of transfers are eligible

You can transfer balances from other credit cards, student loans, personal loans, and auto loans. However, you will not be able to transfer balances from another account issued by First Tech.

 

REWARDS

Can I access Rewards in my mobile app?

We recommend you access the Rewards program from a desktop by logging into Online Banking.

Can I buy extra points?

No, you can’t buy extra points. For travel, if you don’t have enough points you can pay the difference using your First Tech Credit Card.

Do all items ship together?

Depending on availability, items may ship separately.

How long does shipping take?

Shipping takes two to four weeks.

Who do I call if my item arrives damaged or if I have questions?

You can call the Rewards member service at 888.206.3110.

Do I still earn rewards if I don’t pay my bill in full every month?

Yes, you’ll still earn Reward points.

Do Reward points expire?

No, they don’t expire. So save them for a big purchase or lots of little purchases.

REPLACE CARD (LOST OR STOLEN)

Which cards are eligible for this feature?

All First Tech credit cards, except for business cards.

How will I know my replace card request was processed?

An email will be sent to the email address we have on file, confirming we received the request.

When should I use this feature?

If you think your First Tech credit card has been stolen or you lost card, please use this feature to submit a request for a new card.

What should I do once I receive the new card?

You can activate your card in the Manage Cards widget or simply call the number on the sticker on the card.

Does First Tech offer Fraud Text Alerts for credit cards?

Yes, First Tech offers real time fraud text alerts. With text alerts, you can help prevent fraudulent transactions from occurring on your card(s). The service is free and enrollment is easy.

How it works:
  • A text message will be sent to your mobile device when there is a suspicious transaction identified on your First Tech card account.
  • Simply reply to confirm whether or not you recognize the transaction(s).
  • If you reply that you recognize the transaction(s) your card will remain available for use.
  • If you do not recognize the transaction(s) or we do not receive a confirmation reply, we will block usage of your credit card until we hear from you.
Register Here


How long does it take to receive the card?

Typically 7-10 business days and 3-5 business days for expedited shipping.

Do I need to order a new PIN with the new card?

No, your PIN will stay the same with the new card provided

Will my replacement card have a new number?

Yes, your new card will have a new number, new expiration date, and new CVV code on the back. Please be sure to update this information in any automatic or recurring payments you may have set up.

Can I still use my old card till the new one comes?

No, as soon as your request is submitted, your old card will be locked.