Online and Mobile Banking will be unavailable from 10pm Tuesday, 7.25.17 until 2am PT Wednesday, 7.26.17 for maintenance. Thank you for your patience.

Online Banking

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Security and Fraud FAQs

How do I use a Chip and PIN card?

Important: Before you can begin using your chip card, you need two things:

  1. Obtain your PIN. For security reasons, your PIN is mailed separate from your card.
  2. Activate your new card per the instructions on the front of the card.

If you are a member that previously used a First Tech credit card, your Visa credit card will be disabled upon activation of your First Tech MasterCard.

Chip cards are easy to use. Your First Tech MasterCard has chip and magnetic stripe technology. That means, regardless of what type of terminal a merchant has, you'll be able to use your card anywhere MasterCard is accepted. Your PIN will be required for most transaction types. Some merchants may ask you to sign for your transaction.

At retailers with chip-enabled terminals. Insert your card and follow the promts on the terminal.

At retailers without chip terminals. Swipe your card and proceed as you normally would.

Over the phone or online. Provide your card information the way you always have when you're ready to make a purchase.

Learn more about our switch from Visa to MasterCard at

How can I reset my Online Banking username or password?

You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. 

If you haven't set up authentication questions or need assistance with your username or
password, please contact us at 855.855.8805 or visit your local branch.


Can I place a travel alert on my credit and/or debit cards?

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring
system from blocking your card when they notice spending outside of your usual area. Please
contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit your
local branch.

Note: There's a Visa international transaction fee (applies to debit and ATM transactions) that's 1% of the purchase amount. However, we absorb this fee on your behalf for credit card transactions. If you don't already have a credit card with us, we encourage you to check out our competitively priced products.

How to Use Chip and Pin

How to Submit a Stop Payment Request