Our branches in Puerto Rico are closed due to hurricane Maria. We will update when new information is available.

Online Banking

First Tech: Safeguarding Your Financial Information

Is our credit union part of the Equifax® breach? 
No, we are not part of this breach. If you have concerns, please visit these US government websites for additional cyber-security tips, or contact Equifax® directly.
Federal Trade Commission 
Identity Theft Checklist

How can I protect my financial information at First Tech?
It’s important to monitor your account activity on a regular basis. The sooner that fraud is identified, the less impact it can have on you, so it’s important to check your account(s) frequently for unusual activity. Learn more about our tips on how you can protect your privacy.

What is First Tech Federal Credit Union doing to protect my data?

We take your privacy and financial security very seriously and will continuously work to find additional ways to keep it safe. We are testing and monitoring accounts, have established fraud alerts, and maintain a 24/7/365 Security Operations Center. Continue reading about how we are safeguarding your finances.

Safety Tip

Be mindful of possible fraudulent websites attempting to collect your private information during this breach. Learn more about ways to identify possible scams.

Your Security is Our Top Priority

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What You Can Do To Protect Your Privacy
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What We Are Doing To Protect Our Members
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Worried About Your Security?
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Explore the Fraud Center

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Recognize Fraud
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Report Fraud
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Prevent Card Fraud
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Security and Fraud FAQs

How do I use a Chip and PIN card?

Important: Before you can begin using your chip card, you need two things:

  1. Obtain your PIN. For security reasons, your PIN is mailed separately from your card.
  2. Activate your new card per the instructions on the front of the card.

Chip cards are easy to use. Your First Tech MasterCard has chip and magnetic stripe technology. That means, regardless of what type of terminal a merchant has, you'll be able to use your card anywhere MasterCard is accepted. Your PIN will be required for most transaction types. Some merchants may ask you to sign for your transaction.

At retailers with chip-enabled terminals. Insert your card and follow the prompts on the terminal.

At retailers without chip terminals. Swipe your card and proceed as you normally would.

Over the phone or online. Provide your card information the way you always have when you're ready to make a purchase.

How can I reset my Online Banking username or password?

You can reset your Online Banking password by selecting the Forgot Password link next to the Password field after you’ve entered your username. From there, you're prompted to answer security questions. 

If you haven't set up authentication questions or need assistance with your username or
password, please contact us at 855.855.8805 or visit your local branch.


Can I place a travel alert on my credit and/or debit cards?

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring
system from blocking your card when they notice spending outside of your usual area. Please
contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit your
local branch.

Note: There's a Visa international transaction fee (applies to debit and ATM transactions) that's 1% of the purchase amount. However, we absorb this fee on your behalf for credit card transactions. If you don't already have a credit card with us, we encourage you to check out our competitively priced products.

How to Use Chip and Pin

How to Submit a Stop Payment Request