How we protect your privacy: please see our Online Privacy Statement.

Online Banking

​Respond

Time is of the essence. If your identity has been stolen, you need to defend your reputation right away. 
How you respond to a cyber attack is critical to your success in mitigating it. 

No case of fraud is too small to report. If you suspect anything is amiss, please notify us right away. If you need to include account information, please log in to Online Banking and send us a secure email.

 
24-hour toll free number
855.855.8805

International
503.644.4034

Other ways to Contact Us.

 

Has someone stolen your identity?
If any of the following have happened to you, it may be a sign that your identity has been compromised:

  • Unusual charges on credit cards or bills
  • New or unfamiliar accounts showing up on your credit report
  • Phone calls, emails or bills sent to you for products or services that you do not have
  • Credit card being denied

If any of the above scenarios apply to you, you may need to take action right away:

  • Visit IdentityTheft.govThis website run by the Federal Trade Commission lets you report potential identity theft, and provides steps to help you recover from any resulting damages to your name or credit. 
  • Go to the source—You may need to reach out directly to the company where the fraud occurred, asking them to put a freeze on your account and help flag any suspicious activity. Don’t forget to put a fraud alert on your credit report, as well, and consider freezing your credit if you are worried about continued fraudulent activity. 
  • Help from First Tech— First Tech partners with CyberScout® to offer a variety of comprehensive identity and credit monitoring products. Learn what else we can do to help you combat card fraud.

 

Helpful resources

  • Get free credit reports here
  • Consider freezing your credit here
  • If you suspect that your online account password may have been compromised, change it immediately and contact us with your concerns.
  • There are some good resources to protect your child’s identity here