Online Banking

Known Issues

Online Services - Known Issues

Below you’ll find a list of the issues we’re currently aware of and working to correct. We’ll keep this page updated to share with you the most recent status of these and other items.
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  • Online Banking
    • If you are not receiving text message alerts, please confirm with your mobile provider that you can receive messages with short codes.
    • SMS authentication fails for members with a foreign phone number. Please make sure your time zone
      setting is in the United States and use a soft token or email as an authentication method.
    • If you use your old username and/or password to retrieve First Tech account information in Quicken,
      you'll be locked out of the new Online Banking on your next login attempt. Please update your First
      Tech credentials in Quicken.
    • Yodlee: Currently services that use Yodlee to import a member’s financial data are not functioning.
      These include services like Xero, YNAB and others. We are working directly with Yodlee to resolve
      connectivity.
    • Some members may experience an issue with their First Tech Credit Card balance not being updated
      after making a payment.
    • We now only support the two most recent versions of major browsers including
      Internet Explorer, Edge, Google Chrome, FireFox, Safari, iOS and Android.
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  • Mobile Banking
    • Members have reported that they are not receiving real-time email and/or SMS alerts even though they have this feature turned on. We are aware of this issue and are working to resolve it.
    • The “Locations” feature in the app is not returning search results as expected for iOS and Android devices. We recommend you locate our branches, ATMs, and shared branches by using a search engine or navigation app until we find a solution for this issue.
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  • Online and Mobile Banking
    • Members have reported duplicate transactions within their Online Banking checking accounts. These transactions do not impact the available balance. We are currently working on a solution.
    • Some members may notice that after their "Send Money" recipient has successfully received and accepted the money, the P2P transaction will still appear to be on hold in their transaction history. This is a known issue that is expected to be fixed soon.
    • Some credit card transactions are being listed as "Pending" in the transaction history even though they have been declined. This is a known issue that is expected to be fixed soon.
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  • Zelle®
    • You may see multiple "loading" indicators appear on the screen when you cancel a transaction with an iOS device. This issue will not interfere with processing the cancellation
    • At the time of adding an email or a phone number token to your Zelle Profile, the pop-up window may overlap with the screen content for a few seconds then go back to normal.
    • Intermittent error in Send Money screen while accessing Send Money with Zelle widget
      Temporary solution: If you see an error while trying to send money, try again in a few minutes.
    • When a member taps the "cancel" button to cancel a transaction more than once, the member receives multiple email notifications about the cancellation attempt.
      Temporary solution: If you tap the button more than once, please disregard the duplicate emails.
    • Sender may not receive email notifications if the recipient is not able to collect the money from their financial institution.
      Temporary solution: We recommend that you view the status of your "Send Money" transaction in the "Activity" screen. There, you will see whether your money was successfully "sent" or "failed".
    • The Zelle “Settings” screen may take few more seconds to load.
      Temporary solution: We understand there might be some initial performance issues with our "Settings" screen, and we are working actively to improve it.
    • When a new user registers to Send Money with Zelle via the icon on the horizontal tray, the accounts header page loads instead of "Send Money with Zelle" screen for few seconds.
      Temporary solution: Don't panic if our Zelle registration screen takes a few moments to load; it will take you to the "Send Money with Zelle" page successfully.