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Online Banking

What’s new with BillPay?

We have listened to valuable feedback from our members about one of the most adopted and loved features in Online and Mobile Banking, BillPay, and introduced more comprehensive and self-sufficient enhancements to make paying bills much easier.

Besides the upgraded user interface, the new BillPay has many new capabilities that allow you to fulfill these digital banking needs from any electronic device – just another reason for you to never go anywhere without your phone.

Here is what’s new with BillPay:

BillPay Features
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Quick
Quick pay is designed to help you make an efficient one-time payment to an existing payee
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Multi
Multi pay is a method designed for members who need to pay multiple payees all in one place
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Classic
Classic pay allows you to schedule single or reoccurring payments to a selected payee
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Scheduled
You can now see a total of scheduled payment(s) for the next three months and receive a confirmation number for each payment for easy reference
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Payees
This is where you can find eBills. You can now edit, delete or deactivate an existing payee in Online Banking. These functionalities will be coming soon in the Mobile App.
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New Payee
Add an eligible payee to activate the eBills functionality

Explore the new updates

How to add a Payee in BillPay

You can add a business or a person. Once they are added, we will take care of the rest.

 

Watch tutorial

Step-by-step guide - Online Banking

Step-by-step guide - Mobile App

How to set up and navigate e-Bills

eBills is a convenient portal that allows you to monitor your monthly bills within the First Tech’s Online and Mobile Banking. We’ll keep you informed of new bills coming in and help you stay organized.

Watch tutorial

Step-by-step guide - Online Banking

How to schedule a single payment in Mobile

We'll walk you through the steps to schedule a one-time payment.

Step-by-step guide - Mobile

Common questions about the new BillPay

Below are common questions. Click here to review the full list of common questions.

Do I need to reenroll in BillPay?

If you’re already enrolled in the current BillPay, there is no need to register again for the new BillPay. Simple log into Online Banking or the Mobile App and start enjoying digital banking made easy. 

 

Where can I find eBill information?

All eBill information can be found under the "Payees" tab.  If your payee is eBill-eligible, they will have an eBill icon next to their name. Please watch this video on how to set up and navigate eBills.

 

What if I am unfamiliar with what BillPay has to offer?

We have compiled the following guides to help you understand what BillPay has to offer. You can also give us a call or send us a secure message if you need additional information.

What happened to my favorite widgets?

We apologize for the inconvenience, but in the new BillPay environment, we did a reboot to assure everything is working smoothly and securely. Even though the order of your favorited widgets is back to factory default, the good news is: no BillPay functionality is impacted by this reset. You can follow this guide to add your favorite widgets back into your preferred order.

Can members have two of the same payees?

Yes, members can have two of the same payees. We recommend you give them different nicknames for your own reference.

 

How can I view my payee's account number in its entirety or validate if it's correct?

For security reasons, we only show the last 4 digits of your account number in Online and Mobile Banking. If you would like to know the full account number for any existing payee, please call us at 855.855.8805 or send us a secure message.

How come my memos for scheduled payment are no longer there?

Memos were not transferable.  The good news is that we have made a copy of your memos,so please call us at 855.855.8805 or send us a secure message to retrieve them. 

 

How come scheduled payments are not showing up on my dashboard for the next 15, 30, 60 days?

Scheduled payments will show up on your dashboard once we finish on-boarding all of ourmembers to the new BillPay experience.  Hang Tight!

 

How come the address says 'On File' for some payees? How do I know this is correct

These are managed payees, and the contact information is maintained by us. We use a combination of the payee name, your account number and the payee's billing zip code to make sure we are generating the proper contact information.

 

How secure is my bill payment and personal information?

Online Banking and the Mobile App use several methods to ensure that your information is secure when paying bills.

SSL: Secure Sockets Layer ensures that your connection and information are secure from outside inspection.

Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.

Automatic Sign Out: Online Banking automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). 

 

Is there a way to determine if a payment was scheduled in Online Banking or via the Mobile Banking App?

No, we do not have a way for you to determine if a payment was scheduled on mobile or desktop.

 

What does deactivating a payee do? Will I lose history?

When a payee is deactivated, they are moved into a separate deactivated payee list; but all history for that payee remains in BillPay.  A deactivated payee will not be made available to choose when you want to make a payment. We recommend you only deactivate retired or inactive payees.

 

What happened to my favorite widgets?

We apologize for the inconvenience, but in the new BillPay environment, we did a reboot to assure everything is working smoothly and securely. Even though the order of your favorited widgets is back to factory default, the good news is: no BillPay functionality is impacted by this reset. You can follow this guide to add your favorite widgets back into your preferred order.

What happened to my payee images?

Although your payees and their information were transferred over to the new BillPayenvironment, you will have to re-add your payee images.

 

What is a managed or manual payee? How can I tell?

A managed payee's contact information is maintained by us, where as a manual payee's contact information is not. The simple way to distinguish between the two is: If you have to manually enter the address for the payee, they are considered a manual payee. 

 

Who can I pay using BillPay?

You can pay almost anyone in the United States that you would normally pay by check or automatic debit .Even if you don't receive bills from the company or person you want to pay, you can still add the information needed to make payments. Do you have a bill that can’t be paid electronically? No worries, we will send a check and take care of the postage, saving you a trip to the post office.
 

Why are we changing BillPay?

We are making BillPay faster, more reliable and easier to use.

 

Why was the eBills tab removed?

We have consolidated all payees in the Payee tab.  You are now able to manage all of your payees on a single page.

 

Known Issues

 Below are the top known issues associated with BillPay. We’ve compiled a full list, which is available here.

  1. You will not see your scheduled or pending payments on the dashboard in Online Banking; however, this function will be made available again on the dashboard as we finish introducing and migrating all of our members to the new BillPay. In the meantime, you can find all of your activities in the BillPay widget.

  2. You may encounter some trouble attempting to delete the next weekly recurring payment after making edits to the “memo” or “amount” field. We’re working to resolve this issue; however, should this issue occur, we recommend you delete and reschedule this recurring payment in Online or Mobile Banking.

  3. If you are logging in to Online Banking using Firefox browser (version 57.0.4), you will not be able to select a “Payee Category” while adding a new payee. We recommend to try a different browser or add a new payee using the Mobile App.

  4. You may experience inactivity while tapping on “Edit” and “Delete Payee” in the Mobile Banking App in BillPay under “Manage Payees”. We’re working to resolve this issue. In the meantime, please log into Online Banking instead to edit or delete a payee.